Lily Morris
Plano,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Plato’s Closet. Proven ability to enhance customer satisfaction through effective conflict resolution and staff training. Recognized for attention to detail and fostering a positive work environment, contributing to increased sales and repeat business.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Plato’s Closet
01.2024 - Current
- Managed daily activities to ensure operational standards.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs..
Shift Lead
Plato’s Closet
03.2022 - 12.2023
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patron.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
General Studies
Collin County Community College
Plano, TXSkills
- Patience and empathy
- Time management skills
- Cash handling
- Customer service excellence
- Staff training
- Attention to detail
- Training and onboarding
Timeline
Assistant Manager
Plato’s Closet
01.2024 - Current
Shift Lead
Plato’s Closet
03.2022 - 12.2023
General Studies
Collin County Community College
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