Lily Murolo
Anchorage,AK
Summary
Experienced manager with over six years leading operations at Kenai Fjords Glacier Lodge. Skilled in team supervision, system design, and cross-functional coordination, with strong knowledge of Alaska’s communities and political landscape. Proficient in Google Workspace and adaptable to fast-paced campaign environments, with a track record of creating efficient, accountable systems that deliver results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lodge Manager
Alaska Wildland Adventures
05.2018 - Current
- Hired, trained and supported multi-departmental teams at a fast-paced, mission-driven eco-lodge in remote Kenai Fjords National Park.
- Manage daily lodge operations, ensuring guest satisfaction and team coordination across all departments,
- Multi-task coordination of logistics for ordering food, supplies, and guest transport balancing high-volume communications and excellent customer service.
- Problem solving in a dynamic work environment with unique challenges, being in a remote, weather effected place.
- Develop and manage budgets, achieving financial targets while maintaining service quality and prioritizing eco-friendly and sustainable products and practices
- Ensure guest and staff safety in a risky environment successfully leading emergency responses including medical evacuations and two tsunami evacuations
- Foster a cohesive team environment and vibrant community amongst staff with consistently high retention rates
- Cultivated a positive workplace atmosphere that boosted employee morale and resulted in higher retention rates among staff.
Office Manager
Glacier City Snowmobile Tours
10.2022 - 05.2024
- Managed all aspects of office operations handling reservations, managing staff schedules, and ensuring smooth tour operations for a busy snowmobile tour company.
- Conducted all communications with guests and coordinated reservations and tour logistics to maximize sales.
- Enhanced the guest experience with excellent customer service and clear prompt communication.
- Served as a liaison between upper management and guide staff, facilitating open channels of communication to address concerns or issues promptly.
Residential Counselor
The Howard Center
12.2019 - 12.2020
- Ensure a secure environment for women transitioning from prison, fostering trust and safety
- Facilitated mindfulness, art, and journaling sessions, enhancing group home engagement
- Coordinated group outings and events, boosting community cohesion among residents
- Supported crisis intervention and medication supervision, aiding daily living skills
- Contributed to measurable improvements in resident well-being and social integration
Floor Manager and Server
Waterworks Food and Drink
09.2015 - 08.2020
- Provided friendly, professional service in a high volume restaurant
- Managed scheduling and time off requests for front of the house staff
- Trained new servers in proper service standards and techniques
- Addressed guest concerns and supported servers in providing an exceptional experience
Education
Bachelor of Science - Community Development And Applied Economics
University of Vermont
Burlington, VT05-2015
Skills
- Team leadership and development
- High volume communications
- Logistics and coordination skills
- Customer service
- Systems enhancement and optimization
- Google Workspace - Sheets, Docs, Drive
Certification
- WEMT
- EMT-1
Timeline
Office Manager
Glacier City Snowmobile Tours
10.2022 - 05.2024
Residential Counselor
The Howard Center
12.2019 - 12.2020
Lodge Manager
Alaska Wildland Adventures
05.2018 - Current
Floor Manager and Server
Waterworks Food and Drink
09.2015 - 08.2020
Bachelor of Science - Community Development And Applied Economics
University of Vermont
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