Lily Negrete

Hello, my grandma got injured on January 17, 2024; she fell down the stairs in front of her house and landed on her arm, which she had put weight on. Since my grandmother got injured, there was no one able to take care of her. Since she left the hospital, I have been taking care of her. Since she got better, I have been at the house from the time she gets up to the time she goes to sleep. Throughout the day, I bathe her, change her, help her use the restroom, wash her clothes, make her food, wash the dishes, and do my job to take good care of my grandma.

• Monitored the health and well-being of clients, and reported significant health changes.
• Responded quickly in emergencies, in a calm manner.
• Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
• Followed care plan and directions to administer medications.
• Contacted medical providers on behalf of clients to follow up on appointments.
• Ensured the safety of clients in their home environment by using appropriate equipment and techniques.
• Made beds, swept floors, and sanitized surfaces to support activities of daily living.
• Transported clients to doctor appointments or other necessary outings.
• Helped clients with personal needs from exercise to bathing and personal grooming.
• Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
• Planned and prepared nutritious meals and snacks to meet diabetic, low-sodium, and high-protein diets.
• Assisted with activities of daily living, such as bathing, dressing, grooming, toileting, and eating.

Hello, I volunteer at an elementary school for second graders. I got my first experiences working with children, learning from them, working together, and getting to know every single person in the class.

• Took class attendance and recorded absences.
• Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
• Supervised students outside the classroom during recess, lunch, and breaks.
• Taught daily life skills and behaviors to students to build practical knowledge.
• Supported teachers in grading student assignments and tests.
• Promoted positive relationships between students by encouraging kindness and respect.
• Read stories aloud to classes of elementary school-aged children.
• Supervised students in classrooms, halls, cafeterias, gymnasiums, and on field trips.
• Mentored students in academics to build skill levels.

Hello, I applied for a customer service position when I was in high school to gain experience working, learning, and growing as a person. In this job, I worked part-time since I was finishing high school. With this job position, I have learned so much as a worker to help customers' needs, which has helped me gain the knowledge to work as a Customer Service Associate, as well as provide intellectual challenges and understand the workplace better.

• Greeted customers and identified their needs.
• Surpassed sales goals through the implementation of successful marketing strategies.
• I took special orders in person and over the telephone, generating additional monthly revenue.
• Escalated unresolved customer issues to the appropriate department or manager for resolution.
• Kept work area neat, clean, and well-stocked at all times.
• Suggested product solutions based on individual customer needs.
• Trained new hires on products and services, best practices, and protocols to reduce process gaps.
• Addressed customer questions and concerns regarding products and services.
• Provided information about products and services available to customers.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Consulted with customers regarding needs and addressed concerns.
• Engaged in customer conversations to understand needs, resolve issues, and answer product questions.