Lily Newman
Tacoma
Summary
Detail-oriented and highly organized professional with a strong background in schedule coordination, marketing support, and receptionist duties. Proven track record of efficiently managing appointments, facilitating communication, and supporting office operations while providing exceptional customer service. Skilled in coordinating schedules, maintaining office organization, and delivering solutions in fast-paced settings. Adept at multitasking and maintaining a positive work environment.
Overview
4
4
years of professional experience
Work History
Lung Nodule Clinic Coordinator
MultiCare Health
02.2023 - Current
- Enhanced clinic efficiency by coordinating provider schedules, ensuring optimal patient care.
- Served as a liaison between patients, insurance companies, and billing departments to resolve any discrepancies or questions regarding payment issues promptly.
- Fostered strong relationships with local healthcare providers through open communication and collaboration, resulting in increased referral rates for the clinic.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Medical Receptionist
MultiCare Health
02.2023 - 03.2024
- Used electronic health records software to efficiently manage patient information.
- Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Marketing Intern
Larj Media
06.2021 - 09.2021
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Enhanced social media engagement through regular posting and audience interaction.
Education
Bachelor of Arts - Scientific Communication And Public Relations
Washington State University
Pullman, WA05-2021
Skills
- Patient care coordination
- Social media management
- Schedule management
- Front desk operations
- Deadline oriented
- Effective multitasking
- Time management
Timeline
Lung Nodule Clinic Coordinator
MultiCare Health
02.2023 - Current
Medical Receptionist
MultiCare Health
02.2023 - 03.2024
Marketing Intern
Larj Media
06.2021 - 09.2021
Bachelor of Arts - Scientific Communication And Public Relations
Washington State University
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