Lily Nguyen
Tulsa,OK
Summary
A seasoned Clinical Supervisor with a proven track record at Saint Francis Healthcare System, I excel in clinical leadership and effective communication. Demonstrated success in staff training, patient relations, and quality improvement initiatives, enhancing patient care and staff performance. My approach integrates continuous improvement with a focus on achieving superior patient outcomes and fostering a collaborative team environment.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Registered Nurse Clinical Supervisor
Saint Francis Healthcare System
07.2021 - Current
- Participated in performance improvement projects aimed at enhancing overall quality of care provided within the organization.
- Ensured compliance with regulatory standards by maintaining accurate documentation and timely reporting requirements for all clinical activities.
- Optimized scheduling systems to increase efficiency while ensuring adequate staffing levels during peak times or high census periods in the unit.
- Served as a liaison between hospital administration and nursing staff, advocating for resources and support needed to deliver high-quality patient care.
- Improved staff performance through consistent coaching, mentoring, and identification of professional development opportunities.
- Assisted in the development of policies and procedures related to clinical practice standards, ensuring alignment with best practices and accreditation requirements within the healthcare industry.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Promoted a culture of safety and quality assurance by conducting regular audits and risk assessments within the clinical environment.
- Facilitated ongoing staff education through in-services, workshops, and seminars focused on relevant topics such as infection control or pain management techniques.
- Contributed to departmental budgeting processes by monitoring resource utilization, analyzing trends, and making recommendations for cost-effective solutions.
- Spearheaded initiatives to enhance communication among team members, fostering a collaborative work environment for improved patient care delivery.
- Successfully managed challenging situations involving patients or families, employing conflict resolution skills to address concerns professionally and effectively.
Licensed Practical Nurse
Saint Francis Health System
03.2009 - Current
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
Registered Nurse
Saint Francis Health System
06.2012 - 07.2021
- Educated patients and families to increase understanding of condition and best ways to manage.
- Collaborated with interdisciplinary teams for optimal patient outcomes and efficient care coordination.
- Mentored new nursing staff, fostering professional growth and team building within the unit.
- Utilized advanced assessment skills to identify early indications of deterioration in a patient''s condition, enabling prompt intervention when needed.
- Demonstrated knowledge of technical procedures and proper equipment use.
- Monitored patients, evaluated results, and recommended further courses of treatment to quickly improve patient outcomes.
- Acted as a clinical resource for colleagues seeking guidance on best practices or challenging cases, contributing to a supportive learning environment within the unit.
- Served as a patient advocate, ensuring individual needs were met and concerns addressed promptly.
- Handled patient transfers, following safety protocols to prevent injuries.
- Improved team efficiency by mentoring new nurses, sharing expertise and fostering supportive work environment.
- Responded to medical emergencies with prompt and decisive action, minimizing patient risk and improving outcomes.
Patient Care Technician
Saint Francis Health System
08.2002 - 03.2009
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Education
Bachelor of Science - Nursing
University of Oklahoma Health Science Center
Tulsa, OK05-2012
No Degree - Licensed Practical Nurse
Tulsa Technology Center
Tulsa12-2008
Associate of Arts - Psychology
Tulsa Community College
Tulsa, OK12-2003
Skills
- Clinical leadership
- Staff management
- Nursing supervision
- Teamwork and collaboration
- Training and mentoring
- Employee recruitment and hiring
- Schedule management
- Employee performance evaluations
- Employee work scheduling
- Performance monitoring
Accomplishments
- Supervised team 75 staff members.
- Collaborated with in the development of New Baxter IV Pump.
- Achieved external catheter policies through effectively collaborating with administration and leadership.
Certification
- Registered Nurse-Oklahoma Board of Nursing [June 2012]
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
- Trauma Care After Resuscitation (TCAR)- American Nurses Credentialing Center [April 2024]
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Spanish
Limited Working
Timeline
Registered Nurse Clinical Supervisor
Saint Francis Healthcare System
07.2021 - Current
Registered Nurse
Saint Francis Health System
06.2012 - 07.2021
Licensed Practical Nurse
Saint Francis Health System
03.2009 - Current
Patient Care Technician
Saint Francis Health System
08.2002 - 03.2009
- Registered Nurse-Oklahoma Board of Nursing [June 2012]
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
- Trauma Care After Resuscitation (TCAR)- American Nurses Credentialing Center [April 2024]
Bachelor of Science - Nursing
University of Oklahoma Health Science Center
No Degree - Licensed Practical Nurse
Tulsa Technology Center
Associate of Arts - Psychology
Tulsa Community College
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