Lily Normandin
Nashua,NH
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Designer Shoe Wearhouse. Skilled in cash handling accuracy and fostering positive relationships, I excel in problem-solving and customer service. Achieved significant repeat business through exceptional teamwork and collaboration, showcasing a commitment to excellence and a flexible approach to challenges.
Overview
3
3
years of professional experience
Work History
Sales Associate
Designer Shoe Wearhouse
06.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service
Market Basket
03.2021 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Provided exceptional customer service, resolving complaints and answering queries promptly.
- Developed lasting relationships with clients through exceptional customer service skills.
- Displayed excellent customer service when greeting customers and accepting donations.
- Increased repeat business through excellent customer service and communication skills.
- Provided excellent customer service, resolving guest concerns professionally and courteously.
- Provided exceptional customer service, leading to increased client retention and loyalty.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Greeted customers at counter and provided excellent customer service.
Education
High School Diploma -
Nashua High School South
Nashua, NH06.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Relationship Building
- Cash Handling
- Money Handling
- Flexible Schedule
- Cash Register Operation
- Cash Handling Accuracy
- Client Service
- Customer Needs Assessment
Timeline
Sales Associate
Designer Shoe Wearhouse
06.2024 - Current
Customer Service
Market Basket
03.2021 - Current
High School Diploma -
Nashua High School South
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