Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Lily O'Neill

Summary

Dynamic professional with strong leadership and customer service skills, honed at Jaycar Electronics. Proven track record in optimizing workflows and enhancing team performance. Adept at decision-making and business development, consistently fostering customer loyalty and satisfaction. Committed to maintaining high standards and achieving operational excellence.


Overview

5
5
years of professional experience

Work History

Jaycar Duty Manager

Jaycar Electronics
01.2025 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Implemented new procedures to optimize workflow efficiency within the sales team.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

General Supervisor of Operations

HULISK LIMITED
02.2021 - Current
  • Streamlined operational processes by implementing efficient systems and procedures, resulting in increased productivity.
  • Enhanced employee performance through regular training sessions and ongoing skill development.
  • Mentored junior team members, fostering professional growth through guidance and support.
  • Enhanced child safety by implementing and enforcing strict guidelines for staff supervision.
  • Delegating tasks between team members ensuring efficiency for tasks with deadlines.
  • Troubleshooting Computers hardware and software
  • Maintained a clean and organized facility with attention to sanitation standards and child-safe environments.

Restaurant Waiter

Royale Corporation Limited
12.2024 - 03.2025
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.

Front of House Trainer

KFC Restaurant
04.2023 - 06.2024
  • Facilitated hands-on learning opportunities for trainees, ensuring they gained practical experience essential for their roles.
  • Improved team efficiency with well-structured training sessions in customer service skills, product knowledge, and company policies.
  • Streamlined communication between front-of-house and back-of-house teams to ensure smooth operations during peak hours.
  • Supported managers in developing shift schedules that optimized personnel resources while maintaining high levels of service quality.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.

Warehouse Worker

The Warehouse Group
11.2022 - 01.2023
  • Maintained a well-organized workspace for improved efficiency during busy periods.
  • Collaborated with colleagues to maintain a clean and inviting store environment that enhanced the overall shopping experience for customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

James Hargest College
Invercargill
11-2024

Skills

  • Customer service
  • KPI setting and review
  • Strong leadership
  • Decision-making
  • Business development
  • Time management

Interests

Where am I if I'm not at work?

To be honest this question is easy for me as I try to live as simple of a life as I can, If im not at work theres 3 things I could be doing

1- Im most likely in the garage pulling my car to bits as I currently own a 1996 EF ford Fairmont Ghia and I have been working on it since late last year with my father and partner as a passion project

2- If im not pulling the car to bits which happens more then I would like to admit I am more than likely out for cruise most likely off to go to a car show or a local car meet

3- If not either of those options then I am most likely sleeping, I do like my sleep

Timeline

Jaycar Duty Manager

Jaycar Electronics
01.2025 - Current

Restaurant Waiter

Royale Corporation Limited
12.2024 - 03.2025

Front of House Trainer

KFC Restaurant
04.2023 - 06.2024

Warehouse Worker

The Warehouse Group
11.2022 - 01.2023

General Supervisor of Operations

HULISK LIMITED
02.2021 - Current

High School Diploma -

James Hargest College

Similar Profiles

CREATE PROFILE