Lily Peña
Dallas
Summary
Dynamic and empathetic bilingual Customer service representative at Mediremote LLC, skilled in customer service and patient education. Successfully enhanced community health awareness through a preventative care program, while leveraging critical thinking to coordinate comprehensive care plans. Proven ability to resolve conflicts and foster loyalty, ensuring positive health outcomes and patient satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Remote Medical Assistant
Mediremote LLC
11.2022 - 05.2025
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Empowered patients through education on self-management techniques for chronic conditions.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Collected and documented patient medical information such as blood pressure and weight.
Customer Service Representative
CCM Auto Finance
01.2020 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
CMA - Healthcare
Remington
Dallas10-2014
High School Diploma -
Garland High School
Garland06-2012
Skills
- Customer service
- Customer education
- Call center experience
- Microsoft Excel
- Microsof Word
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Remote Medical Assistant
Mediremote LLC
11.2022 - 05.2025
Customer Service Representative
CCM Auto Finance
01.2020 - 11.2022
CMA - Healthcare
Remington
High School Diploma -
Garland High School
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