Summary
Overview
Work History
Education
Timeline
Generic

Lily Phan

Sacramento,CA

Summary

Dedicated nursing leader with excellent unit management skills. Proficient in quality, cost and care standards focused on maximizing resources and patient satisfaction. Registered Nurse in state of CALIFORNIA.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
24
years of professional experience

Work History

Nurse Manager ICU/Med Surg, Stroke Coordinator, Coordinator, RRT Leader

Healdsburg Hospital
10.2021 - Current
  • Held various roles including Nursing Manager, Supervisor.
  • Supervised, directed, and motivated high-quality performance from nursing staff.
  • Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Manage the operations of 24 hours departments of ED/ICU/MS
  • Ensure staff provide the highest quality care and in compliance of Nursing Practice Act, The Joint Commission, federal, state and local requirement
  • Develop and evaluates processes to improve systems and patient care results across the continuum of care
  • Monitors budgets for the appropriate use of human and material resources
  • Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service in the departments
  • Determines the appropriate staff mix for departments and develops processes to screen, interview, hire, train, and maintain the competency of all department staff.
  • Manages and resolves human resource, employee and department safety, and risk management issues
  • Develops, implements, and monitors departmental policy and procedures which support the organizations goals and business objectives and ensures they are met.

Director of Nursing

Windsor Care Center of Sacramento
03.2021 - 10.2022
  • Oversee the administration of nursing services in accordance with current Federal, State and local standards, guidelines and regulations
  • Lead a team of nurses who provide care to Alzheimer’s and dementia patients in rehab and skilled nursing
  • Assist in development of budget and ensures department expenses are within budgets parameters
  • Conducts training, in-service education and orientation programs, attends OSHA and CDC in-service training programs.
  • Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
  • Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
  • Oversaw and approved recruitment, hiring and orientation of new nursing staff.

Nursing Supervisor

Sutter Medical Center
10.1999 - 03.2021
  • Manages the off-hours and weekend patient care activities.
  • Ensures staff provides the highest quality of care and are in compliance with the Nurse Practice Act, The Joint Commission, federal, state, and local requirements
  • Coordinates and monitors staffing for all shifts and maintains appropriate staffing levels and skill mix per departments in the hospital
  • Participates in developing, reviewing, and updating departmental policies and procedures.
  • Provided direct nursing care to patients when personnel was short-staffed.
  • Identifies and implements best practices to provide improved quality care and service
  • Held various roles such as Nursing Supervisor, Charge Nurse, Resource Nurse in CICU, MICU, CVSICU, and Neuro ICU
  • Supervise the enforcement of applicable nursing standards, codes and regulations, as required
  • Provide staff assistance to higher level management on nursing or related issues
  • Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability
  • Monitored patient conditions with open heart patients, heart and kidney transplant, craniotomy, vascular cases, Fem-pop, AAA, PCTA, IABP, VAD, Impella, Tandem Heart, CRRT, and ECMO, updating team members on changes in stability or acuity.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.

Nurse Supervisor

Methodist Hospital, ED & ICU
03.2003 - 08.2006
  • Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological, and cognitive needs
  • Quickly responded to situations impacting safety and security to the unit, actualizing crisis prevention interventions to control and de-escalate situations
  • Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
  • Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
  • Organize, supervise, and monitor the provision of nursing care and/or related services within a defined nursing unit or program
  • Participate in the development and implementation of goals, objectives, policies, procedures and priorities within a defined nursing area or program.
  • Assisted with caring for specific patients by utilizing excellent clinical skills and judgment.
  • Supervised, directed, and motivated high-quality performance from nursing staff.

Nursing Supervisor

UC Davis Hospital
10.2001 - 10.2003
  • Participate in the development and implementation of goals, objectives, policies, procedures and priorities within a defined nursing area or program
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Provided direct nursing care to patients when personnel was short-staffed.
  • Principles and practices of program management, including planning, implementation, and evaluation
  • Prepared patients for surgery, educating patients and family members on surgical procedures such as heart and kidney-transplant types
  • Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
  • Organized department in accordance with administrative guidelines in order to provide specified nursing services to meet legal, organizational and medical staff guidelines.
  • Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.

Nursing Supervisor

Mercy General Hospital
10.1999 - 10.2001
  • Represent the department in or chair relevant committees and workgroups
  • Provided direct nursing care to patients when personnel was short-staffed.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
  • Ensure continuous quality improvement and regulatory readiness of assigned unit or program
  • Delivered outstanding care to patients with complex diagnoses such as MI, arrhythmias, asthma, COPD, and pneumonia in sub -acute setting
  • Organize, supervise, and monitor the provision of nursing care and/or related services within a defined nursing unit or program
  • Participate in the development and implementation of goals, objectives, policies, procedures and priorities within a defined nursing area or program.

Education

DNP - DOCTOR OF NURSING PRACTICE

Grand Canyon University
Phoenix, AZ
01.2027

MBA -

Grand Canyon University
Phoenix, AZ
2020

BSN -

Chico State University
Chico, CA
1997

and Certifications CA RN License: 559325 California Administrator Certification for Assisted Living Facility license: 6054368740 (Can manage up to 300 residents) Nurse Manager Certification -

2020

from Sigma Global Nursing Excellence ACLS, BLS, PALS -

Timeline

Nurse Manager ICU/Med Surg, Stroke Coordinator, Coordinator, RRT Leader

Healdsburg Hospital
10.2021 - Current

Director of Nursing

Windsor Care Center of Sacramento
03.2021 - 10.2022

Nurse Supervisor

Methodist Hospital, ED & ICU
03.2003 - 08.2006

Nursing Supervisor

UC Davis Hospital
10.2001 - 10.2003

Nursing Supervisor

Sutter Medical Center
10.1999 - 03.2021

Nursing Supervisor

Mercy General Hospital
10.1999 - 10.2001

DNP - DOCTOR OF NURSING PRACTICE

Grand Canyon University

MBA -

Grand Canyon University

BSN -

Chico State University

and Certifications CA RN License: 559325 California Administrator Certification for Assisted Living Facility license: 6054368740 (Can manage up to 300 residents) Nurse Manager Certification -

from Sigma Global Nursing Excellence ACLS, BLS, PALS -

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