Lily Pierce
San Clemente,CA
Summary
Strategic and results-driven professional with a strong focus on problem-solving and efficiency. Detail-oriented and committed to delivering high-quality work, consistently meeting deadlines and exceeding expectations. Skilled in building and maintaining excellent customer relations, ensuring customer satisfaction through clear communication and tailored solutions. Proven ability to manage tasks effectively, prioritize workload, and adapt to changing environments to achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Junior Manager
Property Network LTD
British Virgin Islands
06.2023 - Current
- Acted as the primary contact for clients, managing relationships through regular meetings and presenting tailored project proposals.
- Managed project budgets, ensuring financials stayed on track, tracked expenses, and adjusted forecasts as needed.
- Led a team of project coordinators, assigning tasks, setting deadlines, and ensuring project milestones were met.
- Facilitated clear communication between clients, project teams, and senior management, ensuring alignment and timely delivery.
- Contributed to process improvements, streamlining operations, reducing costs, and enhancing project efficiency.
Operations Manager
Villas Of Tortola
British Virgin Islands
11.2021 - 06.2023
- Directed daily operations for luxury rental properties, ensuring guest satisfaction and operational excellence.
- Delivered exceptional concierge services, ensuring personalized guest experiences and satisfaction.
- Managed data entry in booking platforms, maintaining accurate and up-to-date reservations and property information.
- Welcomed and assisted guests during check-ins and check-outs, fostering a positive and professional first impression.
- Collaborated with new villa owners to onboard properties, expanding the portfolio and enhancing service offerings
Sales Associate
Jacks Surfboards
San Clemente, CA
02.2020 - 11.2021
- Provided expert product knowledge and customer service, assisting customers in selecting wetsuits, surfboards, and accessories based on their needs.
- Processed transactions accurately and efficiently on the register, handling cash, credit, and returns.
- Maintained product displays, ensuring the department was well-stocked, organized, and visually appealing.
- Built strong customer relationships, offering personalized recommendations and following up to ensure satisfaction.
- Collaborated with team members to meet sales targets, contributing to a positive, high-energy store environment.
Education
High School Diploma -
Cedar International School
British Virgin Islands06-2019
Skills
- Customer Relationship Management
- Sales and Marketing
- Problem-Solving
- Data Entry and Documentation Accuracy
- MOS Proficient
- Interpersonal and Networking Skills
- Goal-Oriented and Results-Driven Approach
- Effective Communication
- Detail Orientated
Timeline
Junior Manager
Property Network LTD
06.2023 - Current
Operations Manager
Villas Of Tortola
11.2021 - 06.2023
Sales Associate
Jacks Surfboards
02.2020 - 11.2021
High School Diploma -
Cedar International School
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