Lily Porter
Waxhaw,NC
Summary
Ambitious Restaurant manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
4
4
years of professional experience
Work History
Restaurant-assistant-manager
Woody's Seafood Saloon
11318 N Community House Rd #200
10.2021 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 35 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Analyzed daily sales figures and developed strategies to increase sales.
- Developed and implemented strategies to improve revenue and profitability.
- Designed and implemented strategies to reduce costs and waste.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Receptionist/Product Specialist
Brush'd Salon
9925 Rea Rd Unit 102
08.2019 - 08.2021
- Continually expanded knowledge of Kevin Murphy product line and increased sales of products throughout Brush'd .
- Researched product's technical specifications and accurately communicated information.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Trained and provided coaching to 15 junior team members
Education
Some College (No Degree) - Business Administration And Management
High Point University
High Point, NCHigh School Diploma -
Ardrey Kell High School
Charlotte, NC06.2021
Skills
- Production Preparation
- Facilities Planning
- Regulatory Requirements
- Team Meetings
- Purchasing Strategies
- POS Terminal Operation
- Hospitality and Accommodation
- Inventory Management Software
- Performance Improvement
Timeline
Restaurant-assistant-manager
Woody's Seafood Saloon
10.2021 - Current
Receptionist/Product Specialist
Brush'd Salon
08.2019 - 08.2021
Some College (No Degree) - Business Administration And Management
High Point University
High School Diploma -
Ardrey Kell High School