Summary
Overview
Work History
Education
Skills
Timeline
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Lily Porter

Waxhaw,NC

Summary

Ambitious Restaurant manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.

Overview

4
4
years of professional experience

Work History

Restaurant-assistant-manager

Woody's Seafood Saloon
10.2021 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Managed team of up to 35 restaurant staff, maintaining exceptional customer service and quality standards.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Developed and implemented strategies to improve revenue and profitability.
  • Designed and implemented strategies to reduce costs and waste.
  • Implemented effective inventory control systems to reduce food spoilage and waste.

Receptionist/Product Specialist

Brush'd Salon
08.2019 - 08.2021
  • Continually expanded knowledge of Kevin Murphy product line and increased sales of products throughout Brush'd .
  • Researched product's technical specifications and accurately communicated information.
  • Logged phone numbers and email addresses to contact customers for follow-ups.
  • Trained and provided coaching to 15 junior team members

Education

Some College (No Degree) - Business Administration And Management

High Point University
High Point, NC

High School Diploma -

Ardrey Kell High School
Charlotte, NC
06.2021

Skills

  • Production Preparation
  • Facilities Planning
  • Regulatory Requirements
  • Team Meetings
  • Purchasing Strategies
  • POS Terminal Operation
  • Hospitality and Accommodation
  • Inventory Management Software
  • Performance Improvement

Timeline

Restaurant-assistant-manager

Woody's Seafood Saloon
10.2021 - Current

Receptionist/Product Specialist

Brush'd Salon
08.2019 - 08.2021

Some College (No Degree) - Business Administration And Management

High Point University

High School Diploma -

Ardrey Kell High School

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Lily Porter