Lily Martins

• Assist physical therapists in delivering patient-centered treatment plans, focusing on functional recovery and safety.
• Support workers’ compensation patients throughout treatment
• Maintain a clean, safe, and organized clinical environment
• Front Desk Operations:
• Use of Systoc software to manage patient scheduling, clinical documentation, and insurance workflows.
• Patient Registration and Intake: Collect and verify patient information, including insurance details, workers' compensation case numbers, and the nature of the injury or issue.
• Coordinate visits for patients to see physical therapists, ensuring that appointments are scheduled promptly for necessary evaluations or treatments.
• Manage appointment availability and ensure timely scheduling of follow-up visits and assessments.
• Insurance Verification and Coordination: Confirm that workers' compensation claims are processed and verify that insurance companies have approved necessary treatments.
• Answer patient inquiries regarding the workers' compensation process, scheduling, and required documentation.
• Build positive rapport with patients and coworkers, fostering a supportive and collaborative workplace culture.

• Customer Service:
  Greet and welcome gym members and potential clients with a positive and friendly attitude.
  Assist with member inquiries, providing information about gym services, membership plans, classes, and promotions.
  Address any concerns or complaints promptly and professionally to ensure customer satisfaction.
• Member Registration & Check-In:
  Handle member check-ins as they arrive for workouts, ensuring they have valid membership or access cards.
  Register new members, inputting their personal details into the system and helping them choose the best membership plan for their needs.
  Assist with the renewal of memberships and process payments for monthly or annual memberships.

Facility Maintenance:

• Monitor the cleanliness and safety of the front desk area, as well as general areas of the gym.
• Report any facility issues (e.g., broken equipment or maintenance needs) to the appropriate team members.