Summary
Overview
Work History
Education
Skills
Refrences
Timeline
Generic

Lily Reed

South Portland,ME

Summary

Driven and dependable, I excel in customer satisfaction and food preparation, demonstrated during my time at Olive Garden Restaurant. My proactive approach in upselling and efficient service significantly enhanced dining experiences, showcasing my ability to work well with others and maintain high standards of cleanliness. Achieved notable increases in table turnover rates through attentive service and teamwork.

Overview

4
4
years of professional experience

Work History

Server

Olive Garden Restaurant
08.2023 - Current
  • Giving guests the best customer service possible and making them feel special as they dine in the restaurant.
  • Provided refills of Soup, Salad, and anything else the guests might need in a timely manner.
  • Closed the restaurant and taken care of all closing server duties.
  • Maintained a clean work environment throughout my shift and picking up things i see that are out of place/trash.
  • Constantly Pre-bussing/ Restocking.

Server

Rummrunners
01.2023 - 07.2023
  • Served guest indoors and outdoors.
  • Performed lots of sidework throughout my shit including coming in 1 hour before open to get the restaurant ready, like cutting lemons, drink station, setting up outdoor dining area, etc.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased my sales with lots of upselling techniques and thorough knowledge of menu items, specials, and promotions. (I love to upsell)
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Head Barback

Kobe Steakhouse And Sushi
08.2022 - 01.2023
  • Poured and prepared in-house drinks for hibachi and in-house dining. Made drinks for bartender when bar would get busy.
  • Learned how to make wide variety of mixed drinks.
  • Assisted wait staff with timely food delivery.
  • Restocked ice and soy sauce.
  • Cut and restocked bar fruit.
  • Restocked all beer and wine.
  • Replaced empty kegs and soda syrups.
  • Collected dishes, trash, wiped up spills and removed trays.
  • Delivered food to customers at bar.

Waitress

Rose's Italian Restaurant
08.2021 - 08.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Prepared salads and bread baskets with butter with each entree.
  • Made all customers drinks, no bartender. Small bar with drink book.

Deli Worker

Plummer's Shop'n Save
09.2020 - 08.2021
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Cleaned and sanitized dishes.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Created food arrangements for party trays and specialized orders.
  • Made salads and more according to standard recipes.
  • Took and prepared sandwich orders.
  • Trained team members to prepare sandwiches and other items according to instructions.

Education

Southern Maine Community College
South Portland, ME
05.2020

High School Diploma -

Bonny Eagle High School
Standish, ME
05.2019

Skills

  • Attentive Service
  • Works Well With Others
  • Very Personable
  • Customer Satisfaction
  • Upselling
  • Food preparation and safety
  • Bussing Tables
  • Garnish Maintenance and Preparation
  • Glass Washing
  • Special Requests/Drink Request

Refrences

Ryan Quinn (General Manager) 

Olive Garden Restaurant

200 Gorham Rd #800, South Portland, ME 04106

(207) 874-9005


Emily Myles (Manager)

Olive Garden Restaurant

200 Gorham Rd #800, South Portland, ME 04106

(207) 874-9005


Cameron Hanscom (Bartender)

Kobe Steakhouse and Sushi

380 Gorham Rd, South Portland, ME 04106

(207) 650-8591


Timeline

Server

Olive Garden Restaurant
08.2023 - Current

Server

Rummrunners
01.2023 - 07.2023

Head Barback

Kobe Steakhouse And Sushi
08.2022 - 01.2023

Waitress

Rose's Italian Restaurant
08.2021 - 08.2022

Deli Worker

Plummer's Shop'n Save
09.2020 - 08.2021

Southern Maine Community College

High School Diploma -

Bonny Eagle High School

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Lily Reed