LILY REYES
Los Angeles,CA
Overview
6
6
years of professional experience
Work History
Club Promoter
Insomniac Events Clubs
06.2018 - Current
- Boosted club attendance by implementing strategic marketing with private social media which contributes to club ticket sales.
- Developed strong relationships with clients, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with venue staff to ensure optimal guest experience through attentive service and well-maintained facilities.
- Established online presence on social media platforms and other mediums to elicit customer engagement.
Marketing Events Coordinator
Hydrafacial
04.2021 - 12.2023
- Coordinated schedules and timelines for events.
- Managed event logistics and operations including inbound & outbound logistics for events.
- Lead project team on-site and in the weeks/months leading to the event for Corporate Events.
- Coordinated travel and accommodations for event and representative attendees.
- Analyzed event costs to identify areas of improvement and cost savings.
- Reviewed event invoices to confirm accuracy and approve payment through Accounts Payable Team.
- Familiar with Freight companies, Outlook, Teams, Salesforce, Microsoft Excel, Word and Powerpoint and creating SOP's
Customer Care Representative
Hydrafacial
04.2020 - 04.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained professional relationships with Providers and Representatives
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Familiar with SAP, NetSuite and Sharepoint
Education
Bachelor of Science - Entertainment Business
The Los Angeles Film School
Los Angeles 07.2022
Skills
- Event Coordination
- Presentation Skills
- Marketing Strategies
- Networking
- Effective Communication
- SalesForce
- Mondaycom
- Microsoft Excel, Word, and Powerpoint
- Outlook & Sharepoint
- NetSuite & SAP
- Logistics & Operational Management
- Creating SOP's
- Asana
- Teams
Timeline
Marketing Events Coordinator
Hydrafacial
04.2021 - 12.2023
Customer Care Representative
Hydrafacial
04.2020 - 04.2021
Club Promoter
Insomniac Events Clubs
06.2018 - Current
Bachelor of Science - Entertainment Business
The Los Angeles Film School