LILY REYES
Los Angeles,CA
Overview
6
6
years of professional experience
Work History
Club Promoter
Insomniac Events Clubs
06.2018 - Current
- Boosted club attendance by implementing strategic marketing with private social media which contributes to club ticket sales.
- Developed strong relationships with clients, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with venue staff to ensure optimal guest experience through attentive service and well-maintained facilities.
- Established online presence on social media platforms and other mediums to elicit customer engagement.
Marketing Events Coordinator
Hydrafacial
04.2021 - 12.2023
- Coordinated schedules and timelines for events.
- Managed event logistics and operations including inbound & outbound logistics for events.
- Lead project team on-site and in the weeks/months leading to the event for Corporate Events.
- Coordinated travel and accommodations for event and representative attendees.
- Analyzed event costs to identify areas of improvement and cost savings.
- Reviewed event invoices to confirm accuracy and approve payment through Accounts Payable Team.
- Familiar with Freight companies, Outlook, Teams, Salesforce, Microsoft Excel, Word and Powerpoint and creating SOP's
Customer Care Representative
Hydrafacial
04.2020 - 04.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained professional relationships with Providers and Representatives
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Familiar with SAP, NetSuite and Sharepoint
Education
Bachelor of Science - Entertainment Business
The Los Angeles Film School
Los Angeles 07.2022
Skills
- Event Coordination
- Presentation Skills
- Marketing Strategies
- Networking
- Effective Communication
- SalesForce
- Mondaycom
- Microsoft Excel, Word, and Powerpoint
- Outlook & Sharepoint
- NetSuite & SAP
- Logistics & Operational Management
- Creating SOP's
- Asana
- Teams
Timeline
Marketing Events Coordinator
Hydrafacial
04.2021 - 12.2023
Customer Care Representative
Hydrafacial
04.2020 - 04.2021
Club Promoter
Insomniac Events Clubs
06.2018 - Current
Bachelor of Science - Entertainment Business
The Los Angeles Film School
Similar Profiles
Erich BethardsErich Bethards
Operations Manager at Insomniac ClubsOperations Manager at Insomniac Clubs
CHASE LACROIXCHASE LACROIX
Ground Control at Insomniac Events Cyclops Cove 3Ground Control at Insomniac Events Cyclops Cove 3
"Sanchez", I.R."Sanchez", I.R.
Ground Control & Headliner Experience at Insomniac EventsGround Control & Headliner Experience at Insomniac Events
MICHAEL ZINKMICHAEL ZINK
SENIOR PRODUCT MANAGER at RentSpreeSENIOR PRODUCT MANAGER at RentSpree
Jennifer BedollaJennifer Bedolla
Substitute Program Leader at Think Together, SELASubstitute Program Leader at Think Together, SELA