Summary
Overview
Work History
Education
Skills
Timeline
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Lily Richezza

Uniontown,PA

Summary

Detail-oriented and dependable professional, successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals while maintaining high-quality work. Offers extensive experience in technical areas and relationship-building.

Overview

3
3
years of professional experience

Work History

Housekeeping Room Attendant

Hotel Morgan
07.2023 - Current
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • When servicing rooms that were being used, replaced used towels and other bathroom amenities such as shower products, toilet paper, and soap. As well as any other request the guest may have.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sanitized all surfaces, especially in bathroom areas.
  • Disposed of trash and recyclables in every room, each day, to avoid waste buildup.
  • General sweeping and mopping to get rid of hair and dirt.
  • Kept all mirrors and glass smudge and dust free.
  • Made beds according to hotel policy.
  • Sorted, laundered and put away various laundry items.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Polished fixtures to achieve professional shine and appearance.

Sales Associate

Michael's Arts & Crafts Store
03.2022 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to provide a positive and welcoming presence.
  • Answered customer questions, over the phone and in person.
  • Resolved customer complaints, and maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Processed customer transactions.
  • Handled returns and exchanges.
  • Monitored inventory.
  • Maintained general store cleanliness.
  • Helped to ensure customer satisfaction.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Informed potential customers about upcoming and current products and promotions.

Cashier

Sweet Frog Frozen Yogurt
03.2021 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Opened and closed store.
  • Assisted customers as needed.
  • Operated cash register and counted out cash drawer, at the beginning and end of shifts.
  • Stocked merchandise and food supplies.
  • Cleaned yogurt machines to put new product in, and skimmed daily.
  • Made sure the toppings bar was always clean and ready for customers.
  • Moved seating to outside, made sure it was clean and brought it in at the end of the day.
  • Kept an accurate cash drawer.
  • Cleaned and swept the floor and rugs.
  • Made sure frozen toppings and product stayed frozen or chilled, to safety standards.
  • Helped customers complete purchases, locate items, and join reward programs.

Restaurant Hostess

Nemacolin Woodlands Resort
06.2020 - 09.2020
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers by preparing dining area for guests.
  • Answered customer questions about hours, seating, and menu information.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Checked in with servers to confirm preparedness before seating customers.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating to keep constant and efficient dining flow.
  • Helped to accommodate and manage large parties, as well as special seating requests.
  • Trained new employees.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Helped servers and front of house with any side duties that needed done before service began.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Education

High School Diploma -

Albert Gallatin Area Senior High School
Uniontown, PA
06.2021

Skills

  • Guest relations and customer service-focused
  • Supply inventory management and organization
  • Quality control and assurance
  • Residential cleaning
  • Staff training
  • Data entry and record keeping
  • Team/administrative support and collaboration
  • Sales and business development
  • Adaptable to diverse groups
  • Multi-tasking strength
  • File and spreadsheet management
  • Problem-solving

Timeline

Housekeeping Room Attendant

Hotel Morgan
07.2023 - Current

Sales Associate

Michael's Arts & Crafts Store
03.2022 - 07.2023

Cashier

Sweet Frog Frozen Yogurt
03.2021 - 12.2021

Restaurant Hostess

Nemacolin Woodlands Resort
06.2020 - 09.2020

High School Diploma -

Albert Gallatin Area Senior High School

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Lily Richezza