Lily Rogers
Westerville,OH
Summary
Detail-oriented person with proven knowledge of customer service, community outreach, and communications. Aiming to leverage acquired abilities to successfully fill the roles that have been applied for. Frequently praised by peers as encouraging, diligent, reliable, and aspires to achieve company goals. Strengths include conflict resolution, problem-solving and excellent communication skills. Previous roles highlighted commitment to ensuring guest satisfaction and enhancing the overall visitor experience. Proven ability to work effectively in fast-paced environments while maintaining high levels of professionalism.
Overview
3
3
years of professional experience
Work History
Lodge Services
Alaskas Boardwalk Lodge
04.2024 - 09.2024
- Assisted in resolving guest inquiries, complaints, and requests in a timely manner.
- Maintained an up-to-date knowledge of local attractions and points of interest.
- Coordinated with housekeeping staff to ensure rooms were prepared according to company standards prior to guest arrival.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
- Thanked and asked every customer back to provide excellent customer service.
- Greeted guests upon arrival and provided information about the lodge's amenities and services.
Adventure Park Monitor
Zipzone Outdoor Adventures
07.2023 - 11.2023
- Checking guest in
- Gearing guest up to prepare to climb
- Taking the necessary precautions to mitigate as much risk as possible
- Performs a thorough demonstration of how to go out into the Adventure Park safely and efficiently
- Thoroughly inspects climbing gear making sure it’s up to standards
- Guide guests through practice courses
- Follows necessary steps to make sure guest are geared up properly before sending them out to climb
Barista
Philz Coffee CO.
South San Francisco , USA
08.2022 - 05.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Monitored inventory levels of supplies and restocked when necessary.
- Made beverages while checking for quality and consistency
- Kept rhythm in a high paced work environment
- Followed Covid-19 protocols during the height of the pandemic
- Prepared specialty pour over coffee drinks.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Fish Processing Lead
Chinook Shores Lodge
Ketchikan , USA
05.2021 - 10.2021
- Gained knowledge of the workings of a sport fishing lodge
- Safely cleaned and processed seafood
- Managed the processing and preserving of seafood
- Tended to and sold merchandise
- Maintained a clean property
- Gained professional housekeeping skills
- Interacted with and tended to guests whenever needed
Education
High School Diploma -
Home Educated
Ohio05-2020
Skills
- Detail-oriented
- Customer service
- Community outreach
- Communications
- Encouraging
- Diligent
- Reliable
- Goal-oriented
- Concierge services
- Hospitality services
- Upselling techniques
- Guest check-in and check-out
- Multitasking
- Customer Retention
References
References provided upon request
References
References available upon request.
Timeline
Lodge Services
Alaskas Boardwalk Lodge
04.2024 - 09.2024
Adventure Park Monitor
Zipzone Outdoor Adventures
07.2023 - 11.2023
Barista
Philz Coffee CO.
08.2022 - 05.2023
Fish Processing Lead
Chinook Shores Lodge
05.2021 - 10.2021
High School Diploma -
Home Educated
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