Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lily Runge

Muscatine,IA

Summary

Dynamic customer-oriented specialist with background in customer service roles. Possess strong communication skills and an innate ability to understand and solve customer issues effectively. Demonstrated success in fostering positive relationships with customers, improving customer satisfaction levels, and driving repeat business. Known for ability to handle stressful situations calmly, making quick decisions that benefit both company and client.

Overview

5
5
years of professional experience

Work History

Pharmacy Customer Service

Walgreens
Muscatine, IA
03.2024 - Current
  • Collaborated with pharmacists to resolve customer medication issues.
  • Utilized pharmacy software for order entry and patient record management.
  • Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
  • Communicated with pharmacist regarding medication needs or issues related to prescriptions.
  • Performed other duties as assigned by the management team.
  • Answered incoming calls promptly, courteously, and professionally.
  • Answered customer questions about prescribed and OTC medications.
  • Entered and processed prescriptions into the internal system with accuracy to avoid filling delays.
  • Utilized pharmacy management software to input patient data and process insurance claims.
  • Supported pharmacy inventory audits, contributing to accurate record keeping, and pulling medications.
  • Collaborated with team members to enhance customer service experiences consistently.
  • Trained new staff on company policies and customer service protocols effectively.
  • Provided excellent customer service in a friendly and professional manner, including complaints.
  • Answered customer inquiries about the store's products or services.
  • Assisted customers with selecting products, answering questions, and making product recommendations.
  • Informed customers about discounts and special offers on products they were interested in purchasing; sold or recommended products or services to suit client needs.
  • Met or exceeded customer service metrics by providing excellent customer support.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
  • Managed customer transactions using point-of-sale systems efficiently.

Aisles Online Associate

Hy-Vee Grocery
Muscatine, IA
05.2020 - 10.2023
  • Necessary flexibility to assist and adapt in other areas of the store, helping whenever and wherever needed, including the pharmacy.
  • High attention to detail, to the quality of work, and customer needs.
  • Resolved customer concerns and inquiries, answered questions quickly to maximize satisfaction.
  • Cultivated close interpersonal relationships with customers and built a loyal clientele that results in regular visits.
  • Utilized problem-solving skills to resolve customer issues quickly and efficiently.
  • Assisted teammates with daily tasks during peak periods.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Listened to customer needs to identify and recommend the best products and services.
  • Managed multiple clients simultaneously while maintaining high standards of service and privacy.
  • Kept patient health and personal information private and confidential.
  • Kept work areas clean, neat, and organized for optimal productivity and worker safety.
  • Remained professional and friendly throughout a fast paced-environment, delivering prompt service under a consistent sense of urgency.
  • Alternate between multitasking independently and helping my team, including training new hires.

Education

High School Diploma -

Homeschool
Muscatine, IA
06-2019

Some College (No Degree) - Veterinary Technician

Muscatine Community College
Muscatine, IA

Skills

  • Excellent customer service
  • Positive and outgoing attitude
  • HIPAA-certified, prior pharmacy tech in training
  • Flexible and adaptable
  • Willingness to learn
  • Training and mentoring
  • Passionate, strong work ethic
  • Basic computer knowledge and troubleshooting

Timeline

Pharmacy Customer Service

Walgreens
03.2024 - Current

Aisles Online Associate

Hy-Vee Grocery
05.2020 - 10.2023

High School Diploma -

Homeschool

Some College (No Degree) - Veterinary Technician

Muscatine Community College

Similar Profiles

CREATE PROFILE