Jira Suites
Lily Shepard
Program Manager
Chapel Hill,NC
Summary
Highly organized working MSIS post-graduate with 2+ years of IT service experience and data management and analysis, 7+ years of experience in customer service via professional commissions and 3+ years of managing and working in a theatre costume shop. Seeking an opportunity to work in a creative, engaging, and innovative professional environment and hybrid or fully remote positions with competitive pay and full time employment.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Temporary Program Manager
Kenan-Flagler Business School, UNC
01.2024 - Current
- Worked directly for Career and Leadership Operations team for Executive MBA programs.
- Addressed and resolved technical, organizational, and operational concerns by working with team members, directors, and students.
- Coached students on next steps for their career and how to interact with Kenan-Flagler's systems.
- Managed events, student and alumni data entry, and reporting events.
Social Media Manager
Hair Extensions & Wigs By Jessica Hyllarée
06.2021 - Current
- Designed and implemented social media strategies to align with business goals.
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Increased customer engagement through social media by 80%.
- Suggested and implemented new features to develop brand awareness.
- Conducted media training for company executives and business leaders.
Carolina Technical Associate
UNC Chapel Hill
05.2022 - 12.2023
- Managed hardware inventory tracking system, monitoring deployed hardware and confirming proper hardware collection after use.
- Participated in new university technology rollouts, following mandated technical change procedures to maintain smooth transitions.
- Diagnosed and researched technical faults, escalating support issues when necessary.
- Performed hardware replacements, instructing end users on operational differences associated with change procedures.
- Maintained and deployed standardized software packages for deployment on university systems.
- Collaborated with senior technical and communications staff on larger projects, exceeding required contribution thresholds to project workflow.
- Worked with students, faculty, and staff on any IT related problems.
- Created functional training videos and guides for future Carolina Technical Associates.
Fall/Winter First Hand
Carolina Ballet Theatre
08.2019 - 12.2019
- Organized and restocked wardrobe with variety of costumes and accessories needed per performance.
- Sewed and constructed ballet costumes using sewing machines, industrial machines, and hand tools.
- Cleaned costume shop and maintained apparel in wardrobe of fancy dress, theme, and traditional ballet styles.
- Volunteered for extra shifts during weekends and other busy periods to alleviate staffing shortages and to maintain projected production timeline.
- Listened to director needs and desires to identify and recommend optimal costumes and materials.
- Managed costume shop volunteers on a regular basis, assigning work based on skill level and experience.
Spring/Summer Costume Shop Worker
Tuacahn Center For The Arts
03.2019 - 07.2019
- Supported performance targets by maintaining clean and neat work areas and meeting work deadlines.
- Followed sewing instructions and inspected quality of finished pieces to exceed costume designer expectations.
- Handled custom adjustments to create pieces meeting unique actor requirements.
- Verified quality of completed work against project specifications to assess conformance with targets.
- Assisted with typing, data entry, and ensuring costume shop purchases remained within the set production budget .
Costume Shop Manager
UNC Asheville
01.2016 - 05.2018
- Developed in-depth knowledge of costume inventory and rental and adjustment techniques.
- Trained and guided team members on how to sew to maintain high productivity and performance metrics in line with production schedule.
- Scheduled actors for fittings, taking into account student class times and employee availability.
- Supervised and maintained creation of exciting costume designs to catch attention of directors and the public alike.
- Managed purchasing, rentals, designing and production scheduling operations efficiently.
Education
Master of Science - Information And Library Science
University of North Carolina At Chapel Hill
Chapel Hill, NC 05.2001 -
Bachelor of Arts - Anthropology And Theatre
University of North Carolina At Asheville
Asheville, NC 05.2001 -
Skills
Professional Writing
undefinedSoftware
Computer Imaging
Power Automate
Certification
FERPA
Timeline
Temporary Program Manager
Kenan-Flagler Business School, UNC
01.2024 - Current
FERPA
01-2024
Carolina Technical Associate
UNC Chapel Hill
05.2022 - 12.2023
Social Media Manager
Hair Extensions & Wigs By Jessica Hyllarée
06.2021 - Current
Fall/Winter First Hand
Carolina Ballet Theatre
08.2019 - 12.2019
Spring/Summer Costume Shop Worker
Tuacahn Center For The Arts
03.2019 - 07.2019
Costume Shop Manager
UNC Asheville
01.2016 - 05.2018
Master of Science - Information And Library Science
University of North Carolina At Chapel Hill
05.2001 -
Bachelor of Arts - Anthropology And Theatre
University of North Carolina At Asheville
05.2001 -
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