Jira Suites
Lily Shepard
Program Manager
Chapel Hill,NC
Summary
Highly organized working MSIS post-graduate with 2+ years of IT service experience and data management and analysis, 7+ years of experience in customer service via professional commissions and 3+ years of managing and working in a theatre costume shop. Seeking an opportunity to work in a creative, engaging, and innovative professional environment and hybrid or fully remote positions with competitive pay and full time employment.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Temporary Program Manager
Kenan-Flagler Business School, UNC
01.2024 - Current
- Worked directly for Career and Leadership Operations team for Executive MBA programs.
- Addressed and resolved technical, organizational, and operational concerns by working with team members, directors, and students.
- Coached students on next steps for their career and how to interact with Kenan-Flagler's systems.
- Managed events, student and alumni data entry, and reporting events.
Social Media Manager
Hair Extensions & Wigs By Jessica Hyllarée
06.2021 - Current
- Designed and implemented social media strategies to align with business goals.
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Increased customer engagement through social media by 80%.
- Suggested and implemented new features to develop brand awareness.
- Conducted media training for company executives and business leaders.
Carolina Technical Associate
UNC Chapel Hill
05.2022 - 12.2023
- Managed hardware inventory tracking system, monitoring deployed hardware and confirming proper hardware collection after use.
- Participated in new university technology rollouts, following mandated technical change procedures to maintain smooth transitions.
- Diagnosed and researched technical faults, escalating support issues when necessary.
- Performed hardware replacements, instructing end users on operational differences associated with change procedures.
- Maintained and deployed standardized software packages for deployment on university systems.
- Collaborated with senior technical and communications staff on larger projects, exceeding required contribution thresholds to project workflow.
- Worked with students, faculty, and staff on any IT related problems.
- Created functional training videos and guides for future Carolina Technical Associates.
Fall/Winter First Hand
Carolina Ballet Theatre
08.2019 - 12.2019
- Organized and restocked wardrobe with variety of costumes and accessories needed per performance.
- Sewed and constructed ballet costumes using sewing machines, industrial machines, and hand tools.
- Cleaned costume shop and maintained apparel in wardrobe of fancy dress, theme, and traditional ballet styles.
- Volunteered for extra shifts during weekends and other busy periods to alleviate staffing shortages and to maintain projected production timeline.
- Listened to director needs and desires to identify and recommend optimal costumes and materials.
- Managed costume shop volunteers on a regular basis, assigning work based on skill level and experience.
Spring/Summer Costume Shop Worker
Tuacahn Center For The Arts
03.2019 - 07.2019
- Supported performance targets by maintaining clean and neat work areas and meeting work deadlines.
- Followed sewing instructions and inspected quality of finished pieces to exceed costume designer expectations.
- Handled custom adjustments to create pieces meeting unique actor requirements.
- Verified quality of completed work against project specifications to assess conformance with targets.
- Assisted with typing, data entry, and ensuring costume shop purchases remained within the set production budget .
Costume Shop Manager
UNC Asheville
01.2016 - 05.2018
- Developed in-depth knowledge of costume inventory and rental and adjustment techniques.
- Trained and guided team members on how to sew to maintain high productivity and performance metrics in line with production schedule.
- Scheduled actors for fittings, taking into account student class times and employee availability.
- Supervised and maintained creation of exciting costume designs to catch attention of directors and the public alike.
- Managed purchasing, rentals, designing and production scheduling operations efficiently.
Education
Master of Science - Information And Library Science
University of North Carolina At Chapel Hill
Chapel Hill, NC 05.2001 -
Bachelor of Arts - Anthropology And Theatre
University of North Carolina At Asheville
Asheville, NC 05.2001 -
Skills
Professional Writing
Resource Management
Data Analysis
Systems Optimization
Customer Service
Project Management
Team Development
Employee Scheduling
Attention to Detail
Flexible and Adaptable
Technical Understanding
MS Office Applications
Adobe Applications
Responsive Design
Programming Languages: Java, C#, Net, Python
Web Development Software
Software
Computer Imaging
Power Automate
Certification
FERPA
Timeline
Temporary Program Manager
Kenan-Flagler Business School, UNC
01.2024 - Current
FERPA
01-2024
Carolina Technical Associate
UNC Chapel Hill
05.2022 - 12.2023
Social Media Manager
Hair Extensions & Wigs By Jessica Hyllarée
06.2021 - Current
Fall/Winter First Hand
Carolina Ballet Theatre
08.2019 - 12.2019
Spring/Summer Costume Shop Worker
Tuacahn Center For The Arts
03.2019 - 07.2019
Costume Shop Manager
UNC Asheville
01.2016 - 05.2018
Master of Science - Information And Library Science
University of North Carolina At Chapel Hill
05.2001 -
Bachelor of Arts - Anthropology And Theatre
University of North Carolina At Asheville
05.2001 -