Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Lily Simpson

Dexter,MO

Summary

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Lemonade House Grille
Poplar Bluff, MO
08.2023 - 07.2024
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Assisted in training new servers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Prepared checks, itemizing total meal costs and taxes.
  • Operated POS terminals to input orders, split bills and calculate totals.

Kennel Worker

Animal Health Center
Dexter, Missouri
05.2023 - 08.2023
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Walked dogs while enforcing good behavior and manners.
  • Cleaned cages in accordance with health code requirements to ensure sanitary environment for animals.
  • Greeted customers and provided information about services offered by the kennel.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Trained new staff members on proper animal handling techniques.

Cleaner

Airbnb
Poplar Bluff, MO
05.2023 - 08.2023
  • Followed safety processes for all manual and electric cleaning equipment.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Notified managers of repair needs or additions to building operating systems.
  • Responded promptly to all customer complaints regarding cleanliness issues.

Sandwich Artist

SUBWAY®Restaurants
Dexter, Missouri
08.2021 - 08.2022
  • Processed payments on cash register and counted back bills and change to patrons.
  • Greeted customers and provided product knowledge.
  • Maintained safe food handling practices to prevent germ spread.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Maintained cleanliness of work area throughout shift.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Ensured all menu items were prepared in accordance with health and safety standards.

Education

Bachelor of Science - Nursing

Southeast Missouri State University
Cape Girardeau, MO
05-2029

High School Diploma -

Dexter High School
Dexter, MO
05-2024

Esthetic Certification - Esthetics

Poplar Bluff Technical Career Center
Poplar Bluff, MO
05-2024

Skills

  • Team member support
  • Strong work ethic
  • Customer service
  • Cash handling
  • Team collaboration
  • Effective customer upselling
  • Professional appearance
  • Multitasking and organization
  • Point of sale (POS) system operations
  • Hospitality service expertise
  • Positive and professional
  • Positive guest interactions

Accomplishments

  • FCCLA Member
  • Beta Member
  • Breast Cancer Awareness Club Founder

Certification

  • Esthetics Certification

References

References available upon request.

Timeline

Server

Lemonade House Grille
08.2023 - 07.2024

Kennel Worker

Animal Health Center
05.2023 - 08.2023

Cleaner

Airbnb
05.2023 - 08.2023

Sandwich Artist

SUBWAY®Restaurants
08.2021 - 08.2022

Bachelor of Science - Nursing

Southeast Missouri State University

High School Diploma -

Dexter High School

Esthetic Certification - Esthetics

Poplar Bluff Technical Career Center

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Lily Simpson