Summary
Overview
Work History
Education
Skills
Timeline
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Lily Sterner

Denver,CO

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Kids Club Associate

JAG Management Group
03.2020 - Current
  • Monitored up to 400 children ages four to twelve in all activities to maintain maximum level of safety.
  • Actively participated in child's activities by reading to groups, painting, coloring, and playing games.
  • Maintained accurate safety and attendance records.
  • Created new and fun activities to drive enthusiasm for children.
  • Maintained back office by keeping reports and evaluations
  • Achieved certifications in CPR/First Aid, FEMA, and ECPD training

Guest Experience Team Leader

The Scion Group LLC
12.2021 - 05.2022
  • Determined needs of 40+ visitors an hour connecting them with the correct personnel and answering questions myself
  • Facilitated about 100 calls a day resulting in a 40% increase in inbound sales
  • Maintained regular communication with residents and leads
  • Mastered Entrata, Outlook, and Microsoft Excel software to communicate and keep current and future residents
  • Marketed UH Tempe through Instagram
  • Worked with and made Excel spreadsheet of restaurants to partner/promote with during turn
  • Planned and facilitated resident events and marketing events
  • Analyzed and responded to customer needs and feedback while also swiftly and successfully resolving any conflict resulting in 100% customer satisfaction
  • Provided potential residents with information and scheduled and took clients on tours of the property to increase sales income
  • Memorized 11 different floor plans to give ample detail about units and what would fit customer preferences the best
  • Collaborated with team to reach 100% occupancy

Brand Sales Representative

Hollister.Co
02.2019 - 03.2020
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversations with customers to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Anticipated customer needs and wants and provided them with high-quality service while upholding brand standards and values to ensure customer satisfaction.
  • Meticulously handled POS system transactions including credit, debit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
  • Actively stay informed about the latest sales offerings and loyalty programs.

Education

Bachelor of Arts - Business Communications

Arizona State University
Tempe, AZ
05.2024

Skills

  • Microsoft Excel
  • Outlook
  • Entrata
  • Customer Service
  • Social and Academic Development
  • Lesson Plan Creation
  • Daily Logs
  • Government Regulations
  • Retail POS system

Timeline

Guest Experience Team Leader

The Scion Group LLC
12.2021 - 05.2022

Kids Club Associate

JAG Management Group
03.2020 - Current

Brand Sales Representative

Hollister.Co
02.2019 - 03.2020

Bachelor of Arts - Business Communications

Arizona State University

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Lily Sterner