Lily Sting
Orange Park,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Hospital Manager
VCA Peachtree Animal Hospital
Chamblee, GA
08.2023 - 09.2023
- Maintain pharmacy inventory and perform quarterly inventory audits including ordering medications and supplies
- Train new employees for multiple positions
- Manage 20+ associates, including recognition of exceptional behavior and disciplinary action
- Screen, interview, and hire candidates for open positions
- Approve and edit time cards biweekly
- Generate shift schedules
- Handle client concerns and complaints
- Identified areas for improvement in operational processes and developed strategies to increase efficiency
- Monitored hospital performance metrics such as patient satisfaction scores and financial results
- Ensured compliance with all applicable laws, regulations, accreditation standards, and industry best practices
Care Concierge
VCA Peachtree Animal Hospital
Chamblee, GA
08.2021 - 08.2023
- Answer multi-line phones in a timely manner
- Schedule appointments for clients and check patients in and out using proprietary hospital software
- Answer client questions regarding bills, upcoming appointments, prescription refills, payments on account, hospital policies, and patient medical records
- Send patient medical records
- Open and close registers at the start and end of shift including auditing credit card payments, counting cash drawers, and recording deposits
- Obtain and record pet medical history and exam findings
- Review treatment plans and payment options with clients
- Communicate approved treatment plans with technical staff
- Explain veterinarian's orders to clients
- Fill prescriptions
- Maintain hospital cleanliness and order
- Follow up with clients after appointments
Business Financial Administrator
Atlanta Personal Injury Law Group
Roswell, GA
12.2020 - 08.2021
- Analyzed and reported performance levels to company higher-ups
- Compiled and analyzed company statistics on a monthly basis for staff meetings
- Managed 15+ employees across several departments
- Managed all hiring and onboarding including interviews, new hire paperwork, and training
- Managed timekeeping and payroll for all employees
- Successfully implemented company-wide systems to improve efficiency and accountability
- Managed and tracked Accounts Payable including cutting checks to clients, paying vendors, etc
- Liaison between vendors and company.
- Managed office supplies inventory and placed orders when necessary
- Assisted in the development of new administrative systems, procedures and policies
Office Manager
Rave Home Staging
Jacksonville, FL
04.2018 - 08.2020
- Maintained a clean and organized working environment to enhance productivity
- Treated company property and equipment with the utmost care and respect
- Analyzed and reported performance levels to company higher-ups
- Compiled and analyzed company statistics on a quarterly and yearly basis for board reports
- Managed 20+ employees across several departments
- Managed all hiring and onboarding including interviews, new hire paperwork, and training
- Scheduled jobs and shifts for every employee across all departments
- Sent and collected all contracts and payments from customers for scheduled jobs
- Handled all customer questions and complaints
- Minor bookkeeping with QuickBooks Online and QuickBooks Enterprise including collecting payments from customers
- Managed timekeeping and payroll for all employees
- Successfully implemented company-wide systems to improve efficiency and accountability
- Assisted owner with real estate listings for one of the top producing real estate teams in the area.
General Manager
Linen & Rust
Jacksonville, FL
06.2017 - 04.2018
- Maintained a clean and organized working environment to enhance productivity
- Functioned with flexibility and agility
- Scheduled, managed, and processed payroll for 5 employees
- Managed all hiring and onboarding for new employees including interviewing, new hire paperwork, and training
- Worked the sales floor when necessary including helping customers, ringing up sales, etc
- Responsible for responding to and resolving all customer complaints
- Managed all bills, bookkeeping, vendor payments, and inventory.
Administrative Manager
Rave Home Staging
Jacksonville, FL
08.2015 - 06.2017
- Maintained a clean and organized working environment to enhance productivity
- Treated company property and equipment with the utmost care and respect
- Analyzed and reported performance levels to company higher-ups
- Compiled and analyzed company statistics on a quarterly and yearly basis for board reports
- Scheduled jobs and shifts for every employee across all departments
- Sent and collected all contracts and payments from customers for scheduled jobs
- Handled all customer questions and complaints
- Minor bookkeeping with QuickBooks Online and QuickBooks Enterprise including collecting payments from customers
- Managed timekeeping and payroll for all employees
- Assisted owner with real estate listings for one of the top producing real estate teams in the area.
Education
Associate in Business Management -
Florida State College at Jacksonville
12.2018
Skills
- Human Resources Management
- Staff Management
- Schedule Management
- Payroll Administration
- Adaptability
- Attention to Detail
References
References available upon request.
Timeline
Hospital Manager
VCA Peachtree Animal Hospital
08.2023 - 09.2023
Care Concierge
VCA Peachtree Animal Hospital
08.2021 - 08.2023
Business Financial Administrator
Atlanta Personal Injury Law Group
12.2020 - 08.2021
Office Manager
Rave Home Staging
04.2018 - 08.2020
General Manager
Linen & Rust
06.2017 - 04.2018
Administrative Manager
Rave Home Staging
08.2015 - 06.2017
Associate in Business Management -
Florida State College at Jacksonville
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