Summary
Overview
Work History
Skills
Languages
Timeline
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Lily Strasburg

Oakland,CA

Summary

Dynamic Medical Assistant and Supervisor at Lifelong Medical Care, adept at enhancing patient experiences through compassionate communication and efficient patient flow management. Proven track record in HIPAA compliance and conflict resolution, leading to improved team productivity and reduced wait times. Committed to fostering a culture of excellence and continuous improvement.

Overview

16
16
years of professional experience

Work History

Medical Assistant

Lifelong Medical Care
04.2010 - Current
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
  • Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
  • Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
  • Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
  • Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
  • Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
  • Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
  • Ensured accurate billing by diligently verifying insurance information for each patient visit.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Completed EKGs and other tests based on patient presentation in office.
  • Oriented and trained new staff on proper procedures and policies.
  • Prepared lab specimens for diagnostic evaluation.

Supervisor

Lifelong Medical Care
04.2010 - 12.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Medical terminology
  • EMR / EHR
  • Reliable team player
  • Procedure assistance
  • Compassionate
  • CPR
  • Immunization administration
  • Specimens collection and processing
  • Patient assessments
  • Laboratory specimen collection
  • Professionalism and ethics
  • Maintaining confidentiality
  • Patient flow management
  • Sterilization techniques
  • Medical office administration
  • OB/GYN procedures
  • Simple dressings
  • Prioritizing stat orders
  • Valid [state] driver's license
  • Reliable transportation
  • Conflict resolution
  • Conversant in [languages]
  • Electrocardiographic rhythm recognition
  • Orthopedic splints
  • Emergency room procedures
  • Specimen labeling

Languages

English
Native or Bilingual

Timeline

Medical Assistant

Lifelong Medical Care
04.2010 - Current

Supervisor

Lifelong Medical Care
04.2010 - 12.2025

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Lily Strasburg