Lily Tepe
Maineville
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
7
7
years of professional experience
Work History
Sign Aide
ASL Teaching Resources
11.2025 - Current
- Assist communication among students, enhancing engagement during lessons.
- Aid student with classwork when having trouble understanding the English being used.
- Help hearing students and staff by teaching them how to sign what they want to say to the Deaf student.
Team Member
Panera Bread
06.2023 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with team members to maintain efficient operations during high-volume periods.
- Assisted in training new staff on menu items and operational procedures.
- Supported kitchen staff by preparing ingredients and maintaining food safety protocols.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Team Member
Servatii Pastry Shop
03.2021 - 06.2023
- Managed inventory by restocking supplies and monitoring product freshness.
- Resolved customer inquiries and concerns with professionalism.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Sales Associate
Michaels Arts and Crafts
05.2019 - 03.2020
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Developed product knowledge to effectively assist customers in making informed purchasing decisions.
- Processed transactions accurately to ensure efficient checkout experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate of Applied Science - American Sign Language
Cincinnati State Technical And Community College
Cincinnati, OH12-2026
Associate of Arts - Liberal Arts
University of Cincinnati
Blue Ash, OH05-2023
Skills
- Time management
- Patient
- Attention to detail
- Reliability and punctuality
- Cultural sensitivity
- Clear communication
- Active listening
- Classroom support
- Customer service
- Positive attitude
- Teamwork and collaboration
Languages
English
American Sign Language
Interests
- Reading
- Writing
- Drawing and Painting
- Knitting and Crocheting
Timeline
Sign Aide
ASL Teaching Resources
11.2025 - Current
Team Member
Panera Bread
06.2023 - Current
Team Member
Servatii Pastry Shop
03.2021 - 06.2023
Sales Associate
Michaels Arts and Crafts
05.2019 - 03.2020
Associate of Applied Science - American Sign Language
Cincinnati State Technical And Community College
Associate of Arts - Liberal Arts
University of Cincinnati