Eyasu Mamo
Arlington,VA
Summary
Hardworking employee enthusiastic about learning new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Delivery Driver
Dunkin' Donuts
11.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Certified Trainer
Red Lobster
08.2006 - 05.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Planned and implemented courses of instruction accounting for individual strengths and final objectives.
Restaurant Manager
Red Lobster
04.2020 - 03.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Certified Grill Master
Red Lobster
05.2008 - 03.2020
- Elevated overall dining experience with attention to detail in plating and presentation of grilled dishes.
- Maintained a clean and sanitary work environment, ensuring compliance with health regulations.
- Collaborated with the culinary team to develop innovative and delicious grilled menu items.
- Reduced cross-contamination risks by diligently adhering to allergen-safe cooking practices.
- Boosted kitchen morale by fostering a positive, collaborative work atmosphere among grill station staff.
- Streamlined grill station operations for increased efficiency and reduced food waste.
- Optimized energy consumption through mindful utilization of grill equipment during off-peak hours.
- Mentored junior staff members in proper grilling techniques and food safety practices.
Assembly Line Leader
Red Lobster
08.2007 - 05.2008
- Optimized assembly line processes for increased productivity and reduced downtime.
- Be the last expert eye for product quality and customer satisfaction.
- Making sure plates look and taste to the establishment standard.
Production Worker
Red Lobster
01.2004 - 08.2007
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Dishwasher
Red Lobster
02.2003 - 01.2004
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Bakery
Logan's Roadhouse
08.2006 - 12.2006
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Meat Cutter
Ryen's Steakhouse
05.2001 - 02.2003
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
Education
High School Diploma -
ST. Austin Academy
Nairobi, Kenya06.2001
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Staff Management
- Customer Engagement
- Inventory control and record keeping
- Team Management
- Performance Assessment
- Coaching Techniques
- Training Needs Analysis
Certification
- Certified Training, Red Lobster
- Certified Grill Master, Red Lobster
Languages
Amharick
Native or Bilingual
Timeline
Delivery Driver
Dunkin' Donuts
11.2021 - Current
Restaurant Manager
Red Lobster
04.2020 - 03.2022
Certified Grill Master
Red Lobster
05.2008 - 03.2020
Assembly Line Leader
Red Lobster
08.2007 - 05.2008
Certified Trainer
Red Lobster
08.2006 - 05.2022
Bakery
Logan's Roadhouse
08.2006 - 12.2006
Production Worker
Red Lobster
01.2004 - 08.2007
Dishwasher
Red Lobster
02.2003 - 01.2004
Meat Cutter
Ryen's Steakhouse
05.2001 - 02.2003
High School Diploma -
ST. Austin Academy
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