Summary
Overview
Work History
Education
Volunteer Work
Timeline
Receptionist
Lily Thelen

Lily Thelen

Saint Johns,MI

Summary

Organized and dependable professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Structured Learning Assistance Facilitator

Karen Royster James
05.2024 - Current
  • Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
  • Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
  • Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.

Ferris State University ELWL Department Worker

Shannon McDonald
08.2023 - 05.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phones promptly and directed incoming calls to the correct offices.
  • Kept reception area clean and neat to give visitors a positive first impression.

Spad's Twisters Ice Cream Shop

Nick Spadafore
03.2021 - 08.2023
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the working area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Uncle Johns Cider MIll

Dede Beck
08.2019 - 08.2022
  • Developed strong relationships with coworkers through effective communication practices.
  • Provided exceptional customer service, addressing concerns promptly and effectively resolving issues.
  • Maintained a clean and organized workspace, reducing the risk of accidents or injuries on the job site.

OUCH! Urgent Care TEMP Covid-19 Worker

Clinton County Medical Center
12.2020 - 02.2021
  • Administered COVID-19 PCR swabs to children to ensure as much comfort as possible
  • Followed proper cleaning protocols and techniques to create a safe and regulated work environment
  • Operated lab equipment to assist in the testing process associated with illness

Education

Nursing

Ferris State University
1201 S. State St. Big Rapids, MI 49307
08.2025

High School Diploma -

Saint John's High School
501 W Sickles St. Saint Johns, MI 48879
06.2022

Volunteer Work

  • Competition Theatre Regional Events (2022 & 2023): Assisted guest schools in navigating Saint John's High School
  • VFW Memorial Day Barbecue (2021-2022): Coordinated food delivery and provided meals for veterans and their families
  • St John's Middle School Musicals (2021-2022): Assisted children in costume handling and designing to provide a creative outlet
  • National Honor Society Blood Drive (2022): Provided a welcome environment for donors to give blood and provided exceptional care after donation
  • Vacation Bible School Group Leader (2019): Cared for children and guided daily activities
  • Saint John's High School Princess Tea Party (2019-2020): Dressed as a Disney princess to raise money for the school dance team while providing entertainment for children
  • JDRF Walk for Diabetes (2018-2019): Walked for awareness and to raise money for children with Type 1 Diabetes

Timeline

Structured Learning Assistance Facilitator

Karen Royster James
05.2024 - Current

Ferris State University ELWL Department Worker

Shannon McDonald
08.2023 - 05.2024

Spad's Twisters Ice Cream Shop

Nick Spadafore
03.2021 - 08.2023

OUCH! Urgent Care TEMP Covid-19 Worker

Clinton County Medical Center
12.2020 - 02.2021

Uncle Johns Cider MIll

Dede Beck
08.2019 - 08.2022

Nursing

Ferris State University

High School Diploma -

Saint John's High School

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Lily Thelen