Hi, I’m
LILY TONE
Clarksburg,MD
Summary
Accomplished and responsible Event Manager with eleven+ years experience in the hospitality industry and achievement in event coordinating, event management, full service events, and catering. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include staff management, leadership and communication. Pursuing a position where excellent interpersonal skills, exceptional service, quality and a positive attitude can enhance the success of the establishment and satisfaction of the clientele.
Overview
11
years of professional experience
Work History
Defense Logistics Agency/MWR
Special Events Bartender
06.2022 - 08.2024
Job overview
- Adhered to proper alcohol handling, sanitation, and safety procedures, and maintained appropriate dating, labeling, and rotation of all beverage items.
- Provided excellent costumer service with a friendly and upbeat manner.
- Coordinated daily supply inventory for bar and submitted orders to supervisor; assisted with receipts of deliveries.
- Contributed to daily, holiday, and themed drink menus in collaboration with supervisor.
- Ensured smooth operation of bar services during absence of supervisor.
- Completed cleaning according to daily and weekly schedules.
- Participated in and/or contributed to programs, committees, or projects designed to improve quality of service and employee productivity.
- Passing of background check and security clearance required by the Defense Counterintelligence and Security Agency (DCSA).
GEORGE'S CHOPHOUSE - THE LOFT 4935
General Manager/ Event Coordinator
08.2017 - 2021
Job overview
- GENERAL MANAGER - CHOPHOUSE
- Organized and directed worker training programs, hired new staff, resolved personnel problems, evaluated employee performance.
- Set up and oversaw administrative policies for management team.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Learned to operate and continually develop new POS system, Toast Tab.
- Monitored budgets and payroll records, processed payroll, and reviewed financial transactions to ensure that expenditures were authorized and budgeted.
- Estimated food, liquor, wine and other beverage consumption to anticipate amounts to be purchased or requisitioned.
- Established standards for personnel performance and customer service, employee handbooks, rules and regulations.
- Created custom menus, signature cocktails, wine lists, and assisted with new design concepts and decor for opening launch.
- EVENT COORDINATOR - THE LOFT
- Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
- Generated BEO's, contracts, and client proposals with routine follow up.
- Arrange the availability of audio-visual equipment, transportation, displays, and other event needs.
- Hire, train, and supervise volunteers and support staff required for events.
- Review event bills for accuracy, and approve payment.
- Maintain records of event aspects, including financial details.
- Conduct post-event evaluations to determine how future events could be improved.
DUCK DUCK GOOSE BRASSERIE
General Manager
02.2016 - 11.2016
Job overview
- Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
- Interviewed and hired new employees.
- Scheduled staff hours and assigned duties.
- Learned to operate and continually develop new POS system, Lightspeed System.
- Reviewed menus and analyzed recipes to determine labor and overhead costs, and assigned prices to menu items.
- Monitored employees and patron activities to ensure liquor regulations are obeyed.
- Monitored compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
GEPPETTO CATERING
Event Designer/Events Supervisor
02.2015 - 01.2016
Job overview
- Executing the Sales of Events:
- Facilitated the planning, logistics, and coordination for events of all types.
- Designed creative and sophisticated menus, decor, themes and proposed plans in line with client's needs, timelines and budgets.
- Negotiated and managed contracts with outside vendors based on clients needs.
- Generated BEO's, contracts, and client proposals with routine written and verbal correspondence.
- Set up site visits and client walkthroughs of venue spaces with intent to close event.
- Attended networking events to create larger customer database.
- Executing the Events Operations:
- Supervised on site duties including, but not limited to meeting with Captain and leading pre-shift and post-shift meetings to assign groups and delegate tasks for proper execution.
- Worked with team, property staff and client to identify and resolve any operational challenges.
MIX BAR AND GRILLE
Assistant Bar Manager/Wine Coordinator
09.2013 - 07.2015
Job overview
- Established bar policies, rules, regulations, and updated employee handbook.
- Managed the beverage and food service functions of the bar.
- Organized regular wine tasting with wine representatives and presentations with staff.
- In charge of training all bar staff about proper bar procedures and health codes.
- Spearheaded the creation of a modern specialty drink menu and a competitive wine list.
Education
Cascade Redding, CA
High School Diploma
Skills
Developing Concepts and Establishing Culture
Training and Motivating
Managing, Organizing and Administration
Negotiating, Networking and Cultivating Relationships
Certification
- ServSafe Alcohol Awareness Certified: 2016-09-03
- ANSI Certified Food Manager: 2016-09-30
- Alcohol Law Enforcement Education and Regulatory Training (ALERT): 2016-05-23
- Beverage Certified 2010 - Legal Seafoods Sandy Block
- Proficient in Lightspeed Systems, Toast Tab, Micros, Aloha, Cayan Merchantware, Payce Payroll, Open Table
- Featured in On Tap Magazines July 2016 issue "Behind The Bar"
- Software Intermediate Series Word/Office/Excel: 40 hrs.
Timeline
Special Events Bartender
Defense Logistics Agency/MWR
06.2022 - 08.2024
General Manager/ Event Coordinator
GEORGE'S CHOPHOUSE - THE LOFT 4935
08.2017 - 2021
General Manager
DUCK DUCK GOOSE BRASSERIE
02.2016 - 11.2016
Event Designer/Events Supervisor
GEPPETTO CATERING
02.2015 - 01.2016
Assistant Bar Manager/Wine Coordinator
MIX BAR AND GRILLE
09.2013 - 07.2015
Cascade
High School Diploma