Lily Toomer
Store Manager
Hartsville,SC
Summary
Seasoned Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
Starbucks
Hartsville, SC
01.2020 - Current
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Shift Supervisor
Starbucks
Florence, SC
03.2018 - 01.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Starbucks
Florence, SC
09.2017 - 03.2018
- Recommended products based on solid understanding of individual customer needs and preferences.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Bachelor of Science - Human Nutrition
Winthrop
Rock Hill, SC 08.2013 - 03.2017
Skills
Team leadership and coaching
Relationship building and management
Team Building
Customer Relations
Staff training and development
Operations
Accomplishments
Consistent drive thru times averaging 45 seconds or lower.
High Customer Connection with the high being a 75.
Helping out peers with prioritizing and planning, lowering drive thru times and increasing customer connection.
Store manager trainer - trained 8 store managers.
Timeline
Store Manager
Starbucks
01.2020 - Current
Shift Supervisor
Starbucks
03.2018 - 01.2020
Barista
Starbucks
09.2017 - 03.2018
Bachelor of Science - Human Nutrition
Winthrop
08.2013 - 03.2017