Lily Tran

• Coordinated volunteer program for organization and training volunteers in best practices.
• Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.

• Conducted literature reviews and wrote grant sections for NIH research.
• Built and modified REDCap databases, instruments, surveys, and reports.
• Created participant recruitment scripts, coaching scripts, and session materials.
• Led meetings by preparing agendas, scheduling, and tracking milestones.
• Completed HIPAA/CITI training and reviewed study MOPs.

• Greet and check in patients upon arrival to surgical waiting room
• Answer and direct calls, providing accurate information or routing to appropriate staff members
• Develop and foster effective working relationships with physicians, nurses, and other healthcare professionals
• Performed data entry with attention to detail
• Deliver administrative support to healthcare workers and patient families

• Ensure strict compliance with safety protocols during experiments and lab activities
• Sanitize workstations and prepared equipment for solutions, specimens, and samples
• Participate in additional training and courses to enhance and improve technical skills and industry knowledge
• Maintain laboratory equipment, ensuring optimal functionality and accuracy

• Offer guidance to students from ages 7 to 9
• Build trusting relationships through consistent follow up with mentees
• Observe students during activities to assess students’ performance, behavior, and social development
• Encourage students to explore learning opportunities and persevere with challenging tasks
• Monitor the emotional well-being of each mentee through active listening sessions