Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lily Tranter

Chestnut Hill

Summary

As a recent graduate of Newton Country Day, I am eager to have the opportunity to work at Legal Seafood and to acquire valuable experience in the hospitality industry while serving at one of the most esteemed restaurants in Boston and the Northeastern region.

My experience in customer-facing and front desk roles has equipped me with strong communication skills, sharp attention to detail, and the ability to remain composed and professional in high-pressure environments. I am enthusiastic about bringing this experience to a team where I can provide outstanding service, collaborate effectively with colleagues, and help create a positive and memorable dining experience for every guest.

In previous positions, I have managed a wide range of responsibilities, including scheduling appointments, responding to telephone inquiries, and resolving customer concerns within fast-paced retail and reception environments. I am confident in my ability to multitask, maintain organization under pressure, and ensure that every individual I engage with feels welcomed and supported.

I am particularly drawn to the server role because I enjoy helping others and thrive in dynamic, team-oriented environments. I bring a strong work ethic and a commitment to reliability and professionalism in every task I take on. I would be grateful for the opportunity to learn from the best and build experience in such a respected hospitality environment.

Thank you for considering my application.

Yours sincerely,

Lily Tranter

Overview

4
4
years of professional experience

Work History

Retail Worker

Legit Activewear
06.2025 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Performed cash, card, and check transactions to complete customer purchases.

Internship (Senior Project)

United Way of Massachusetts Bay
04.2025 - 06.2025
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Visited the State House and witnessed hearings for the budget.
  • Analyzed problems and worked with teams to develop solutions.

Front Desk Receptionist

Longwood Cricket Club
06.2023 - 12.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Counselor

Longwood Cricket Club
06.2023 - 09.2024
  • Supervised kids aged 4 to 6 from 8am to 3:30 p.m. every day of the week.
  • Demonstrated adaptability in adjusting planned activities due to unforeseen circumstances while maintaining an enjoyable atmosphere.
  • Collaborated with fellow counselors to develop innovative ideas for program improvement.
  • Organized weekly talent shows that showcased each child's creativity while building confidence.
  • Promoted teamwork among campers through group games and team-building exercises.
  • Fostered positive relationships with campers, parents, and staff, ensuring open communication and a supportive environment.

Barista

Elizabeth Home Decor & Design
09.2021 - 01.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Promoted additional items with beverages, increasing store sales.

Education

High School Diploma -

Newton Country Day School of The Sacred Heart
785 Centre St, Newton, MA 02458

Skills

  • Customer service
  • Patience and empathy
  • Customer assistance
  • Reliability and punctuality
  • Professional appearance
  • Problem-solving
  • Attention to detail
  • Active listening
  • Multitasking and organization

Timeline

Retail Worker

Legit Activewear
06.2025 - Current

Internship (Senior Project)

United Way of Massachusetts Bay
04.2025 - 06.2025

Front Desk Receptionist

Longwood Cricket Club
06.2023 - 12.2024

Counselor

Longwood Cricket Club
06.2023 - 09.2024

Barista

Elizabeth Home Decor & Design
09.2021 - 01.2023

High School Diploma -

Newton Country Day School of The Sacred Heart