Lily Ward
Randolph,New Jersey
Summary
Reliable and organized professional with a proven track record of providing outstanding customer service and contributing to a positive work environment. Utilizes excellent communication and problem-solving skills to ensure customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Associate/Child Care Supervisor
Fitness Factory Health Club
Rockaway, USA
11.2022 - Current
- Maintain cleanliness and organization at the front desk, shake bar area, and locker rooms to create a welcoming atmosphere.
- Date stamp, sort, and reply to incoming emails and phone calls.
- Replenish dispensers across locker rooms and gym floor.
- Establish rapport with other employees to improve operations.
- Advise potential customers on membership options.
- Perform opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Maintain knowledge of current shake bar menu items, ingredients, prices, and preparation methods.
- Partner with staff to distribute tasks efficiently in peak times.
- Proficiently manage customer check-ins and membership data using the ABC system.
- Track and restock inventory.
- Coordinate with maintenance staff for timely responses to reported problems.
- Implement safety protocols according to established guidelines.
- Reconciled daily cash drawers and prepared end-of-day reports.
- Monitored child care staff to confirm completion of responsibilities
- Oversee childcare scheduling arrangements
Cashier and Counter Help
Paisanos Pizzeria & Catering
Randolph, USA
04.2020 - 09.2021
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Troubleshot minor problems and reported larger technical issues.
- Greeted and informed customers of products, fostering positive restaurant experiences.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Trained new cashiers in the use of cash registers and processing payments.
Education
Esthetician
The Artistic Academy of Hair Design
Morris Plains, NJ01-2024
Skills
- Conflict Management
- Effective Communication
- Attention to detail
- Scheduling appointments
- Sales and promotion
- Inventory Control
- Point of Sale Operation
- Microsoft Office
Certification
CPR/AED certification
Timeline
Front Desk Associate/Child Care Supervisor
Fitness Factory Health Club
11.2022 - Current
Cashier and Counter Help
Paisanos Pizzeria & Catering
04.2020 - 09.2021
CPR/AED certification
Esthetician
The Artistic Academy of Hair Design
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