Lily Welsh
Collegeville,PA
Summary
Knowledgeable Guest Service Representative experienced in a busy setting. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members in the front and back of house.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Host
Harvest Seasonal Grill & Wine Bar
Collegeville , PA
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Guest Service Representative
Nothing Bundt Cakes
01.2021 - Current
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Responded to guest inquiries to maximize guest satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Nanny
Karen M.
Phoenixville , PA
2023.06 - 2023.11
- Organized activities that enhanced children's physical, emotional and social well-being.
- Transported children to and from activities using personal or family vehicle.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
Education
Bachelor of Science - Human Development Family Studies
Pennsylvania State University
University Park, PA 08.2022 - Current
High School Diploma -
Methacton High School
Eagleville, PA06.2022
Skills
- Product Sales
- Cash Register Operations
- Guest Satisfaction
- Creative Solutions
Timeline
Nanny
Karen M.
2023.06 - 2023.11
Bachelor of Science - Human Development Family Studies
Pennsylvania State University
08.2022 - Current
Guest Service Representative
Nothing Bundt Cakes
01.2021 - Current
High School Diploma -
Methacton High School
Host
Harvest Seasonal Grill & Wine Bar
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