All Microsoft office
Lily Wismer
Administrative Assistant
Sterling Heights,MI
Summary
Discreet and detail-oriented Administrative Assistant with a demonstrated success in driving complex and time sensitive administrative workflow to successful completion. Leveraging word and data processing tools to draft and manage administrative reports that facilitate business operations. Team builder who is acutely attentive to colleagues and supplier needs. Punctual problem solver and avid multitasker. Track record of being an essential part of the management team.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant
Webasto Roof Systems
08.2022 - Current
- Assisted director of validation and prototype lab and tool room with team of 30
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted coworkers and staff members with special tasks on daily basis.
- Assisted in coordination of facility-related projects, contributing to timely completion within budget constraints.
- Improved employee satisfaction with workplace conditions through proactive communication and prompt issue resolution.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Assisted with construction and renovation projects.
- Managed department budgets and generated financial reports for management review.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Initiated purchase order transactions and executed
payment for various suppliers through SAP database. - Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated several events, arranged event space
depending on event type and coordinated teams in
order to execute larger company events. - Coordinated event setup and teardown processes, resulting in seamless transitions between activities onsite.
- Organized travel for director and completed expense reports upon arrival back
- Side lead in Cultural Ambassador group and also member of health and safety committee
- Lead sustainability team tasked with finding ways to reduce companies carbon foot print
- 1.5 years of experience in high paced international work environment.
- Assist in Go-Live for Arriba-WeBuy and SAP requisition
system. - Managing, training colleagues and troubleshooting
within WeBuy and SAP system as key user.
District Manager
Sweetwaters Coffee and Tea
04.2020 - 08.2022
- Experience in leading teams to turn-around café's performance through process improvement and instilling culture of customer service excellence
- Supervised 2 locations to enforce high-quality standards of operation.
- Built relationships with vendors and monitored supply chain to spot and correct deficiencies
- Increased employee retention rates by fostering positive work culture that encouraged professional growth and development opportunities.
- Developed strong relationships with franchise owners, resulting in increased trust and collaboration.
- Ensured compliance with company policies, industry regulations, and legal requirements throughout all franchise locations under management supervision.
- Conducted weekly conference calls and manager meetings to discuss performance of each location
- Facilitated new marketing strategies and improved customer service management approaches to boost company revenue.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
General Manager
KFC
03.2012 - 09.2020
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw facility maintenance, ensuring clean, safe, and inviting atmosphere for patrons.
- Carefully interviewed, selected, trained, and supervised staff.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set clear expectations and created positive working environment for employees.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Education
High School Diploma -
Port Huron High School
Port Huron, MI 09.2010 - 05.2014
Skills
Customer and client relations
Software
SAP
SAP Arriba
One note
Quickbooks
Concur
PM2
WeBuy
Timeline
Administrative Assistant
Webasto Roof Systems
08.2022 - Current
District Manager
Sweetwaters Coffee and Tea
04.2020 - 08.2022
General Manager
KFC
03.2012 - 09.2020
High School Diploma -
Port Huron High School
09.2010 - 05.2014