Lily Woods
Old Hickory,Tn.
Overview
21
21
years of professional experience
Work History
Assistant to the Director of Religious Education
Sagrado Corazon de Jesus
06.2018 - Current
- Meet weekly with DRE to review activities for the month for the religious education program.
- Register 800 students and create their classroom’s group list.
- Assist in recruiting catechists.
- Create forms (jot, templates, other) as needed.
- Create and develop exams, study guides and other material provided to the students.
- Responsible for creating religious education programs including curriculum development and the selection of texts and materials for all religious education programs for both parents and students.
- Collect data for registration and class attendance at all levels of the religious education program.
- Collect registration fees and create a yearly budget for book expenses and other classroom supplies.
- Communicate with participants, parents, parish ministry leaders and parishioners, to keep them informed of catechetical efforts and events.
- Assist with the supervision of students during retreats, fund raisers and sacraments.
- Prepare for, and assist with, catechist meetings and sacramental parent meetings.
- Organize yearly retreats for our catechists, students, parents and Godparents in large quantities.
- Oversee and ensure that all children preparing for sacraments have completed the requirements.
- Organize and maintain all forms of paperwork related to sacraments, including the making of certificates and having them by the pastor.
- Send out Notifications of Sacraments received to the Church of Baptism.
- Update Sacramental books.
- Attend diocesan DRE meetings when suggested by the DRE.
- Prepare banquets and hospitality for our catechists during retreats, fund raisers and other activities.
- Assist with calls to schedule appointments for DRE and general questions about the sacraments.
- Maintains open and honest communications with the Pastor, Office Manager and Director of Religious Education and provide regular reports.
- Aided other parishes with their catechetical programs from the Hispanic Ministry.
- Assisted with Programa de Formacion de Catequistas hosted by Sister Mary Johanna.
Marriage Annulments (Volunteer work)
Sagrado Corazon de Jesus
12.2015 - Current
- Interview Spanish speaking applicants to initiate the annulment process.
- Determine case types for marriage annulments.
- Inform applicants about the application process.
- Provide and collect paperwork from the applicants to submit information to the Tribunal Office.
Quality Analyst – Care Solutions Analyst
Asurion Insurance Services
04.2006 - 11.2015
- Assisted customers when requesting to speak to a supervisor with complaints about the claim process.
- Monitored calls for up to eighty representatives from different departments: Front Line Representatives, Adjusters, Verifications, and Enrollments department.
- Worked with supervisors, setting up different protocols for customer service and quality requirements.
- Created customer service presentations for operational managers summarizing agents’ improvement on a weekly basis.
- Participated in monthly meetings involving supervisors and their team associates.
- Assisted the training department on giving quality service presentations to the new employees.
- Aided call center representatives on taking calls and filing claims as needed.
Customer Service Representative
Asurion Insurance Services
03.2005 - 04.2006
- Provided information to customers about their insurance policy and protocol to follow and complete claims.
- Used different systems to look up insurance, enrolment, credit card usage, billing status, refunds, shipments, activation processes, claims, and documentation.
- Contacted shipping carriers to verify information about phone packages.
- Sent out emails, invoices, policies, and refunds to customers and different company carriers.
- Analyzed data usage to avoid fraudulent activity on insurance service plans.
Timeline
Assistant to the Director of Religious Education
Sagrado Corazon de Jesus
06.2018 - Current
Marriage Annulments (Volunteer work)
Sagrado Corazon de Jesus
12.2015 - Current
Quality Analyst – Care Solutions Analyst
Asurion Insurance Services
04.2006 - 11.2015
Customer Service Representative
Asurion Insurance Services
03.2005 - 04.2006