Summary
Overview
Work History
Education
Skills
Timeline
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Lily Wright

Baldwinsville,NY

Summary

Dynamic bar manager with six years at Whoosah Lounge, Gretna Creek Entertainment Casino, Paradise Found and my Military experience makes me feel as if I’m excelling in customer service and team leadership. Proven track record in staff training and problem-solving, enhancing guest experiences and boosting bar revenue through innovative promotions. Skilled in inventory management and creating a welcoming atmosphere, fostering a loyal customer base. Leading a team and working together to make the right atmosphere is huge to me and also I’m very level headed in high pressure situations and I believe that I can always get the job done and have everyone feeling confident in themselves around me.

Overview

2026
2026
years of professional experience

Work History

Bar Manager

Whoosah Lounge
2019 - Current
  • So I’ve been working here for six years on and off. This has been one of my favorite jobs I’ve ever done, but I have currently moved again and I need to find something else. I bar manage here and I do everybody’s schedules. I do the food order. I also do the beer order. I make sure everything is in on time, including everyone. My main job is to make sure everybody is working officially together and everybody is getting together along well also with that being said, I need to shut down the bar every night and I also need to help our bartenders whenever they have a question in need so I do have bar experience and I love working behind the bar.
  • Assisted in managing bar operations, ensuring adherence to safety and hygiene standards.
  • Supported inventory management by tracking stock levels and placing orders for supplies.
  • Engaged with customers to enhance service experience and address inquiries effectively.
  • Maintained cleanliness of bar area, following protocols for sanitation and organization.
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.

Bartender

Paradise Found
10.2024 - 05.2025
  • This was another high volume bar that I worked at and I absolutely loved it. The only reason why I did not last there was because unfortunately, I did not love my current roommate, so I had to move back to Fulton with that being said the girls were great. The staff was lovely and I enjoyed that they always changed our drink menu. I love talking to people and being very personable with customers. One of my biggest things is remembering what your regulars order. It’s nice to know that people people care.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.

Waitress

Voodoo Bayou Ft. Lauderdale
10.2023 - 12.2023
  • Provided exceptional customer service in fast-paced dining environment.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Bar Manager

Greek Entertainment
10.2022 - 09.2023
  • This job was my first opportunity ever and management position and I absolutely loved it. It was a casino, but it was just a poker casino so basically my job was to make sure everybody at the poker tables was well taken care of by all the other employees and I also had to make sure everybody behind the bar was doing their job and also everyone in the kitchen was sending out the right foods with the right ticket orders. Honestly, I would do it again, but unfortunately, I only lived in Florida for about a year.
  • Collaborated with team members to streamline service processes during peak hours.
  • Attended training sessions on beverage knowledge and customer service skills enhancement.
  • Observed industry trends to contribute ideas for improving drink offerings and promotions.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Boosted customer satisfaction by implementing innovative bar management strategies.

Army 11b

US Army
01.2021 - 07.2021
  • I personally love being in the military. The only reason why I got out so soon was because of a medical discharge my hip started to deteriorate as to seeing the equipment at the time was not made for the female’s body when it comes to the infantry, but this is also a built my strong sense of mind in my extreme confidence, and knowing I can do anything that I could put my mind to
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Waitress

Brass Lantern
09.2019 - 05.2020

This was my first job ever in waitressing or the food industry and come to find out I’m very big bubbly in impeccable and I’m very much enjoyed this job

  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Education

Advanced Regents Diploma -

G Ray Bodley High School
Fulton, NY
07.2018

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Staff training
  • Training and mentoring

Timeline

Bartender

Paradise Found
10.2024 - 05.2025

Waitress

Voodoo Bayou Ft. Lauderdale
10.2023 - 12.2023

Bar Manager

Greek Entertainment
10.2022 - 09.2023

Army 11b

US Army
01.2021 - 07.2021

Waitress

Brass Lantern
09.2019 - 05.2020

Advanced Regents Diploma -

G Ray Bodley High School

Bar Manager

Whoosah Lounge
2019 - Current
Lily Wright