Summary
Overview
Work History
Education
Skills
Timeline
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Lily Young

Tallahassee,Florida

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Customerservice Representative

Walmart
Tallahassee, FL
03.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.

Teacher

Little rainbows learning center
Lake Butler, FL
07.2021 - 03.2024
  • Developed and implemented lesson plans based on curriculum objectives.
  • Assessed student performance through tests, quizzes, and other assessments.
  • Provided individualized instruction to meet the needs of all students.
  • Instructed students in academic subjects such as math, science, language arts, social studies, and history.
  • Encouraged critical thinking skills and problem-solving strategies among students.
  • Maintained a safe and orderly learning environment for all students.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
  • Utilized technology-based learning tools to enhance classroom instruction.
  • Incorporated instructional best practices such as differentiated instruction into lesson plans.
  • Prepared weekly newsletters for parents outlining upcoming assignments or events at school.
  • Participated in professional development workshops related to teaching methods or curriculum changes.
  • Actively sought out opportunities for collaboration with other teachers within the district.
  • Supported English Language Learners by providing additional resources tailored towards their specific needs.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Implemented behavior management strategies to maintain classroom discipline.
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
  • Remained calm and patient in student interactions to support individual growth and development.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Met with parents to discuss students' progress and review areas requiring improvement.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Tested students' comprehension of subject matter through quizzes, tests and projects.
  • Prepared and graded subject tests for students.

Education

High School Diploma -

Union County High School
Lake Butler, FL
05-2024

Skills

  • Paperwork Processing
  • Information Security
  • Data Collection
  • Account updating
  • Scheduling
  • Call Management
  • Product Knowledge
  • Refund management
  • Schedule mastery
  • Problem Resolution
  • Exchange coordination
  • Customer Service
  • Behavior Modeling
  • Lesson Planning
  • Adept at working with special needs children
  • Supply Management
  • Positive and cheerful
  • Creative learning strategies
  • Language skills
  • Cultural Sensitivity
  • Strong computer skills
  • Positive Reinforcement
  • Accurate record keeping
  • First aid and CPR certified
  • Conversant in Spanish

Timeline

Customerservice Representative

Walmart
03.2024 - Current

Teacher

Little rainbows learning center
07.2021 - 03.2024

High School Diploma -

Union County High School

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Lily Young