Lily Zukerman
Wilmington,NC
Summary
Experienced student support specialist with a dynamic and detail-oriented approach. Demonstrated expertise in childcare, behavior intervention/case management, customer service, and administrative roles. Proficient in Microsoft Office and Google Suite, with additional experience in Quickbooks. Holds a Bachelor of Arts in Political Science and an Associate in Political Science. Highly skilled in childcare, bookkeeping, and providing exceptional customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Student Support Specialist
Communities In Schools
01.2022 - 03.2025
- Provided individual and group counseling to students, addressing academic, career, and personal/social development needs
- Conducted assessments and evaluations to determine students' aptitudes, interests, abilities, and emotional well-being
- Collaborated with teachers and parents to identify students' strengths, weaknesses, and areas for improvement
- Facilitated regular meetings with students to review goals, address barriers, and track progress
- Coordinated referrals to community agencies for additional support services as needed
- Provided crisis intervention and emotional support to students in challenging situations
- Developed strong relationships with local service providers to enhance referral networks
- Implemented evidence-based practices into daily work routines for improved client outcomes
- Monitored program effectiveness through data collection, analysis, and reporting
- Ensured compliance with agency policies, procedures, regulations, and ethical standards
- Managed a caseload of 50 students, providing comprehensive case management services
Expeditor/Food Runner/Server
Rx Restaurant
07.2021 - Current
- Coordinated the flow of food orders between the kitchen and serving staff, ensuring timely delivery to customers
- Maintained clear communication with chefs and line cooks to prioritize and expedite food preparation
- Inspected food items for quality, accuracy, and presentation before they were sent out to customers
- Collaborated with servers to ensure all special requests or modifications were accurately communicated to the kitchen staff
- Managed multiple orders simultaneously during peak hours while maintaining attention to detail and accuracy
- Ensured that all plates were properly garnished according to menu specifications before being served
- Monitored inventory levels of essential ingredients and notified management when supplies needed replenishment
- Assisted in training new expeditors on proper procedures for efficient order coordination
- Maintained a clean and organized work area, adhering to health and safety regulations at all times
Substitute Teacher
New Hanover County Schools
08.2021 - 01.2022
- Managed classroom behavior and maintained a positive learning environment in the absence of the regular teacher
- Delivered engaging lessons and facilitated class discussions to ensure student comprehension of subject matter
- Implemented lesson plans provided by the absent teacher, ensuring continuity in curriculum delivery
- Administered tests, quizzes, and assignments according to established guidelines
- Maintained accurate records of student attendance, grades, and progress for reporting purposes
- Supported classroom management strategies outlined by the regular teacher for consistency in discipline procedures
- Utilized technology tools such as interactive whiteboards or educational software to enhance instruction
- Demonstrated flexibility in adapting instructional plans based on unexpected changes or disruptions
- Ensured a safe environment by enforcing school policies on safety protocols during emergencies
Sales Associate
Urban Outfitters Inc.
10.2019 - 03.2020
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Collaborated with cross-functional teams such as marketing and operations to implement promotional campaigns effectively
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
Archivist
Working Narratives
11.2018 - 03.2019
- Company Overview: https://workingnarratives.org/
- Uploaded an extensive backlog of paper files to organized online system
- Scanned prison poetry and letters
- Compiled and organized materials for the Working Narratives project and mission
- Https://workingnarratives.org/
Accounting Assistant
David Zukerman, CPA
01.2013 - 01.2019
- Accounts payable: entered client bills, assembled payment mail, and filed records
- Bookkeeping entry for several restaurants: generating monthly reporting to owners
- Entered client payroll for a 25-employee restaurant, imported and booked bank feeds
- Sales journal entries, batch entered manual checks
- Tax compliance: payroll tax forms, online sales tax filing
- Software: Quickbooks, ProSeries Tax, MS Office (Excel, Word, PowerPoint)
- Carried deposits to bank
Archery Coach/Ghost Walk Guide
Riverside Adventure Company
01.2017 - 01.2018
- Taught children and adults of all ages basic archery skills and safety
- Assisted with setup and break down of USA Archery regulation
- Targets and ranges, Transported and maintained equipment
- Advertising and outreach, and other occasional duties as required
- Collaborated on and performed historically relevant ghost walk script to groups of 5-50 guests of all ages
- Maintained vacation atmosphere through positive guest interactions
- Advertised prior to ghost walks
Babysitter
Self
01.2013 - Current
- Provided attentive and nurturing care for children ranging in age from infants to pre-teens
- Maintained open communication with parents, providing regular updates on their child's well-being and daily activities
- Followed specific dietary restrictions and prepared nutritious meals and snacks for children
- Engaged children in educational playtime activities, promoting cognitive development and creativity
- Managed bedtime routines, ensuring children were settled comfortably for a restful night's sleep
- Assisted with homework assignments, offering guidance and support as needed
- Handled emergency situations calmly and efficiently, following established protocols to ensure the safety of the children under my care
- Built strong relationships with families through trustworthiness, reliability, and professionalism
Server
Anne Bonny's Bar and Grill
05.2021 - 10.2021
- Demonstrated exceptional multitasking skills during peak hours, accurately managing up to 8 tables
- Consistently earned 90% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
Server
Cambridge Village of Wilmington
01.2021 - 06.2021
Cashier/Customer Service
Gumby's Pizza
08.2020 - 11.2020
Server
MARINA GRILLE
06.2019 - 08.2019
Hostess/Busser/Food Runner
Dram + Morsel
09.2018 - 08.2019
Cashier/Waitress
Mcalister's Deli
02.2018 - 05.2018
Camp Counselor
Friends School of Wilmington
01.2011 - 01.2014
Education
Bachelor of Arts - Political Science
NC State
Raleigh, NC05.2021
Associate - Political Science
Cape Fear Community College
Wilmington, NC05.2019
High school or equivalent -
New Hanover High School
Wilmington, NC06.2017
Skills
- CISDM
- Microsoft Office Suite/Google Suite
- ProSeries Tax
- Child Care
- Account Reconciliation
- Customer service
- Payroll experience
- Canva
- Aloha/Clover/Square/Toast POS proficient
- Quickbooks experience
- Crisis intervention
- Data analysis
- Case management
- Conflict resolution
- Relationship building
Certification
- Level 1 USA Archery Coach, 06/01/17
- CPR/AED, 04/01/14
Languages
Spanish
Limited Working
Timeline
Student Support Specialist
Communities In Schools
01.2022 - 03.2025
Substitute Teacher
New Hanover County Schools
08.2021 - 01.2022
Expeditor/Food Runner/Server
Rx Restaurant
07.2021 - Current
Server
Anne Bonny's Bar and Grill
05.2021 - 10.2021
Server
Cambridge Village of Wilmington
01.2021 - 06.2021
Cashier/Customer Service
Gumby's Pizza
08.2020 - 11.2020
Sales Associate
Urban Outfitters Inc.
10.2019 - 03.2020
Server
MARINA GRILLE
06.2019 - 08.2019
Archivist
Working Narratives
11.2018 - 03.2019
Hostess/Busser/Food Runner
Dram + Morsel
09.2018 - 08.2019
Cashier/Waitress
Mcalister's Deli
02.2018 - 05.2018
Archery Coach/Ghost Walk Guide
Riverside Adventure Company
01.2017 - 01.2018
Accounting Assistant
David Zukerman, CPA
01.2013 - 01.2019
Babysitter
Self
01.2013 - Current
Camp Counselor
Friends School of Wilmington
01.2011 - 01.2014
Associate - Political Science
Cape Fear Community College
High school or equivalent -
New Hanover High School
Bachelor of Arts - Political Science
NC State
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