Lilya Mamonov

• Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
• Planned, prepared or served meals to patients according to prescribed diets.
• Observed changes in client's physical or mental condition and reported any changes immediately to supervisor or case manager.
• Planned optimal meals based on established nutritional plans.
• Provided patients and families with emotional support and instruction.
• Accompanied clients to doctors' offices or on other trips outside home.
• Assisted with client personal care needs to foster independence and well-being.
• Checked patients' pulse, temperature and respiration.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Assisted clients with bathing, dressing and incontinence care.
• Instructed family members on how best to provide care for their loved one when needed.

• Prepared instructional materials for specific classroom activities tailored to support student needs.
• Graded assignments and tests and documented results into filing systems.
• Supported English Language Learners by providing additional instruction on language acquisition skills.
• Organized and labeled student materials when setting up classrooms.
• Applied positive reinforcement to redirect negative behaviors.
• Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
• Monitored computer usage and assisted students with hardware and software issues.
• Assisted in the implementation of educational programs for special needs children.
• Observed students to help teachers identify potential learning blocks and opportunities for support.
• Supervised small groups of students during instruction time.
• Assisted in preparing lesson materials and bulletin board displays.

- Supervised the front desk

- Demonstrated exceptional sales ability and strong interpersonal skills with a persuasive, positive, and confident approach. - Booked customers stay in the resort and arranged time share presentation.
- Explained package prices and answered questions for customers.
- Obtained customer information including name, address and payment method; and entered orders into computers.

- Entered data into software system to ensure booking reservation and time share tour appointment.

• - Opening and closing medical office.
  -Managing computerized front reception desk administration and patient relationships for a fast-paced common, pediatric medical office. -Monitoring and prioritizing a high number of calls, supervising medical records, scheduling appointments, and collecting patient co-payments. -Checking the patient’s insurance information and obtaining insurance authorization from major insurance carriers following extensive communication of patient histories.
  - Preparing referrals for patients that need to see specialists

• - Performed duties assigned by supervisor.
  - Performed managed care education and enrollment services.
  - Trained new staff.
  - Assisted Customer Service Representatives with calls via support desk
  - Assisted all staff with inquires.
  - Responded and sent cases to HRA/LDSS for follow up.
  - Developed a monthly spreadsheet to keep track of all cases sent to Health Plan Affairs. - Was in charge of distributing tasks to perform.