Lilyan Garcia
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
2
2
years of professional experience
Work History
Server
Buffalo Wild Wings
12.2023 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cashier
El Pollo Loco
04.2022 - 02.2024
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Diploma -
High Desert Premier Academy, Apple Valley
06.2024
Skills
- Team work
- Effective Communication
- Leadership
- People skills
- Organization
- Time Management
- Food sales and promotion
- Sales Techniques
- Professional Appearance
- Strong Work Ethic
- Cash Handling
Timeline
Server
Buffalo Wild Wings
12.2023 - Current
Cashier
El Pollo Loco
04.2022 - 02.2024
Diploma -
High Desert Premier Academy, Apple Valley
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