Summary
Overview
Work History
Education
References
Timeline
Generic

Lilyan Rhoads

Olympia,WA

Summary

Personable Administrator offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Flexible and adaptable to changing priorities. Efficient Assistant Administrator with background in managing administrative tasks, coordinating team efforts and providing high-level support to executives. Strengths lie in organizing workflows, facilitating smooth communication channels, and problem-solving. In previous roles, have improved office efficiency through implementation of advanced organizational strategies and streamlined processes. Highly-qualified business administration professional driven to oversee operations with results-oriented mindset. Versed in best practices and strategies for streamlining workflows.

Overview

5
5
years of professional experience

Work History

Assistant Administrator

Olympia Properties DBA German Car Service
Olympia, Washington
09.2024 - Current
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Reconciled bank accounts on a regular basis.
  • Implemented new policies related to billing processes when required.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Maintained accurate records of collections, adjustments and denials in the system.
  • Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
  • Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
  • Provided support to internal departments regarding billing inquiries and dispute resolution.
  • Handled incoming calls from customers regarding account status, billing inquiries, payment arrangements.
  • Provided customer service regarding billing inquiries.
  • Resolved billing inquiries from customers in a timely manner.
  • Provided support to customers regarding billing inquiries and payment issues.

Sales Associate

Marshalls Department Store
Olympia, Washington
09.2021 - 01.2022
  • Handled returns and exchanges according to company policies.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Prepared merchandise for purchase or rental.
  • Processed transactions using a point-of-sale system.
  • Handled customer complaints in a professional manner.
  • Greeted customers and provided exceptional customer service.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Engaged customers in friendly, professional dialogue to determine needs.

Assistant Store Manager

Coldstone Creamery
Lacey, Washington
08.2020 - 07.2021
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Provided training to new employees on company policies and procedures.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Assistant Manager/Cake Decorator

Coldstone Creamy
Lacey, Washington
04.2020 - 07.2020
  • Communicated regularly with customers to gain insights into their needs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Resolved conflicts between team members in an effective manner.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Implemented quality control measures to uphold company standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Collaborated with management on developing strategic plans for achieving business goals.

Resource Agent

US Census Bureau
Olympia, Washington
04.2020 - 07.2020
  • Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
  • Scheduled and attended weekly appointments with clients.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Reviewed and advised on legal documents to protect clients' interests.
  • Utilized computer systems for tracking, information gathering and and or troubleshooting.
  • Developed customer relationships and ensured satisfaction with services.
  • Attended team meetings regularly to discuss updates on products, services and policies changes.

Education

High School Diploma -

North Thurston High School
Olympia, WA
06-2020

Some College (No Degree) - Business Administration

South Puget Sound Community College
Olympia, WA

References

References available upon request.

Timeline

Assistant Administrator

Olympia Properties DBA German Car Service
09.2024 - Current

Sales Associate

Marshalls Department Store
09.2021 - 01.2022

Assistant Store Manager

Coldstone Creamery
08.2020 - 07.2021

Assistant Manager/Cake Decorator

Coldstone Creamy
04.2020 - 07.2020

Resource Agent

US Census Bureau
04.2020 - 07.2020

High School Diploma -

North Thurston High School

Some College (No Degree) - Business Administration

South Puget Sound Community College

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Lilyan Rhoads