Lilyan Taylor
Panama City
Summary
skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operational Manager
RE2 Building Solutions
10.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Completed schedules, shift reports, and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Assistant Store Manager
Tillys
02.2019 - 10.2023
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Created and maintained safe and secure work environments for employees.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
Bachelor of Arts - Elementary Education
FSU
Panama City, FL05-2028
Associate of Arts - Elementary Education
Gulf Coast State College
Panama City, FL05-2026
High School Diploma -
JR Arnold High School
Panama City Beach05-2021
Skills
- Team management
- Shift scheduling
- Inventory control
- Microsoft Office Suite
- Customer service management
- Records management
- Loss prevention
- Hiring and training
- Systems and software expertise
- POS systems
- First aid and CPR certified
- Child and infant CPR certified
Certification
- First Aid/CPR Certified
Timeline
Operational Manager
RE2 Building Solutions
10.2023 - Current
Assistant Store Manager
Tillys
02.2019 - 10.2023
Bachelor of Arts - Elementary Education
FSU
Associate of Arts - Elementary Education
Gulf Coast State College
High School Diploma -
JR Arnold High School