Lilyan Word
Ball Ground ,GA
Summary
Experienced background in hospitality, delivering exceptional guest experiences and maintaining a welcoming environment. Qualified in delivering reliable service, skilled in collaborative thinking and strong understanding of effective communication techniques.
Overview
2
2
years of professional experience
Work History
Tutor
Renee Beach
09.2024 - Current
- Provided homework assistance using specific curriculum and materials.
- Supported student with helpful study habits and exam strategies.
- Provided constructive feedback on assignments, helping the student improve their writing and problem-solving skills.
Host/Food Runner
Olive Garden - Darden Restaurants
07.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Pet Sitter
Shelia Randall
01.2023 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
Assistant Manager
Dominic's Truck and Dine- Miranda Napolitano
01.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized restaurant environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Prepared and cooked various meals.
Education
No Degree - Radiology
Chattahoochee Technical College
Marietta, GA05-2027
No Degree -
Creekview High School
Canton05-2025
Skills
- Patience
- Problem-solving skills
- Creative thinking
- Collaboration and teamwork
- Customer service
- Effective time management
- Decision-making
- Food safety compliance
Languages
American Sign Language
Professional Working
Timeline
Tutor
Renee Beach
09.2024 - Current
Host/Food Runner
Olive Garden - Darden Restaurants
07.2024 - Current
Pet Sitter
Shelia Randall
01.2023 - Current
Assistant Manager
Dominic's Truck and Dine- Miranda Napolitano
01.2023 - 06.2024
No Degree - Radiology
Chattahoochee Technical College
No Degree -
Creekview High School
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