Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lilyana Albertsen

Ames,IA

Summary

With a diverse background as a nanny, bartender, server, and pharmacy receptionist, I’ve developed a strong foundation in customer service, problem-solving, and teamwork. I excel at creating meaningful connections with people of all ages, resolving challenges with calm creativity, and adapting to fast-paced environments. Whether supporting families, managing high-volume hospitality settings, or assisting in healthcare, I bring empathy, precision, and a collaborative spirit to every role, always focused on making others feel seen, supported, and valued.

Overview

3
3
years of professional experience

Work History

Live-Out Nanny

Lucas & Daci Harding
05.2025 - Current
  • Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
  • Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
  • Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
  • Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.

Bartender/Server Shift Manager

Harlan Golf & Country Club
12.2023 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Pharmacy Clerk

Kwik-Rx
02.2023 - 11.2023
    • Verified prescription information prior to entry in pharmacy computer system.
    • Established and maintained patient profiles, updating organizational database with current information.
    • Streamlined pharmacy operations by maintaining a clean and organized work environment.
    • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
    • Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
    • Stocked shelves with medications and other pharmacy items for consistent availability.
    • Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
    • Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.

Education

Bachelor of Science - Psychology

Iowa State University
Ames, IA
05-2028

High School Diploma -

Harlan Community High School
Harlan, IA
05-2024

Skills

  • Meal preparation
  • Activity planning
  • Outdoor activities
  • Potty training
  • Emotional support
  • Housekeeping
  • Special needs experience
  • Excellent driving record
  • Customer service expertise
  • Highly reliable

Timeline

Live-Out Nanny

Lucas & Daci Harding
05.2025 - Current

Bartender/Server Shift Manager

Harlan Golf & Country Club
12.2023 - Current

Pharmacy Clerk

Kwik-Rx
02.2023 - 11.2023

Bachelor of Science - Psychology

Iowa State University

High School Diploma -

Harlan Community High School

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