Summary
Overview
Work History
Education
Skills
Timeline
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Lilyana Caneda

Orlando,FL

Summary

Results-driven professional with a proven track record at Publix and Skechers Factory Outlet. Skilled in customer service and financial transactions, consistently enhancing operational efficiency and customer satisfaction through expert product knowledge and effective problem-solving. Fluent in Spanish, demonstrating exceptional communication and time management abilities that contribute to increased customer retention.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

SKECHERS Factory Outlet
Orlando, FL
08.2024 - Current
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Processed returned merchandise according to company policies.
  • Handled customer complaints in a professional manner.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers with finding the right size, style, and color of shoe.
  • Performed daily opening and closing procedures including setting up registers, counting money in drawers.

Cashier/Customer Service Staff Member

Publix
Orlando, FL, FL
11.2021 - 07.2024
  • Advised guests about available products and services to meet individual needs.
  • Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
  • Managed multiple tasks in high-volume environment.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Demonstrated knowledge and applied proper food handling standards.
  • Self-motivated, with a strong sense of personal responsibility.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accurately completed customer transactions, including money transfers, payments and currency exchanges.
  • Provided customers with information on products and services offered by Western Union.
  • Balanced daily cash drawer totals at the end of each shift.
  • Adhered to all applicable laws and regulations regarding money transfers and payments.
  • Answered phone calls to assist customers with questions and orders.
  • Counted and balanced cashier drawers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained work area and kept cash drawer organized.
  • Built and maintained productive relationships with employees.
  • Offered customers carry-out service at completion of transaction.

Pharmacy Technician Intern

Walgreens
Orlando, FL
06.2023 - 12.2023
  • Assisted in the filling of prescriptions, including counting, pouring and labeling pills.
  • Maintained records of medications dispensed to patients.
  • Provided customer service to patients by answering questions regarding their medication.
  • Received verbal and written prescriptions from physicians for patients.
  • Verified patient information on prescription orders.
  • Labeled bottles with appropriate information such as strength, quantity, directions for use and expiration date.
  • Organized and maintained inventory of drugs in stockroom area.
  • Managed incoming requests for prescription refills from pharmacies, doctors and other medical staff members.
  • Ordered new supplies when necessary from approved vendors or suppliers.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Maintained clean and organized pharmacy shelving and work areas.

Server

BBQ Chicken
Orlando, FL
01.2023 - 05.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Assitant Preschool Teacher

Cub Academy
Orlando, FL
07.2022 - 11.2022
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Assisted and supervised 15+ children through entire school day.
  • Created safe and nurturing learning environment for preschoolers.
  • Guided students to develop social, emotional and physical skills.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.

Education

Certification - Pharmacy Techician

Orange Technicial College
Orlando, FL
05.2024

High School Diploma -

Colonial High School
Orlando, FL
05.2023

Skills

  • Problem-Solving Skills
  • Opening and closing skills
  • Constructive Feedback
  • Financial Transactions
  • Store Cleaning
  • Cart retrieval
  • Performance Feedback
  • Food Handling Standards
  • Cash Handling
  • Product and Service Knowledge
  • Time Management
  • Microsoft Office
  • Word Processing
  • Unpacking Deliveries
  • Listening Skills
  • Bagging
  • Surface Sanitizing
  • Cash and Credit Card Transactions
  • Customer Preferences
  • Operational Efficiency
  • Fluent in Spanish
  • Proper labeling
  • Medication Dispensing
  • Insurance Verification
  • Prescription Filling
  • Drug utilization review
  • Insurance Billing
  • Order Verification
  • Billing support
  • Regulatory Compliance
  • Interpreting and Processing Medication Orders
  • Workflow Optimization
  • Ordering and stocking medications

Timeline

Retail Sales Associate

SKECHERS Factory Outlet
08.2024 - Current

Pharmacy Technician Intern

Walgreens
06.2023 - 12.2023

Server

BBQ Chicken
01.2023 - 05.2023

Assitant Preschool Teacher

Cub Academy
07.2022 - 11.2022

Cashier/Customer Service Staff Member

Publix
11.2021 - 07.2024

Certification - Pharmacy Techician

Orange Technicial College

High School Diploma -

Colonial High School

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Lilyana Caneda