Lilyana Cerda
Aurora
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Insightful with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
5
5
years of professional experience
Work History
1st Assistant Store Manager
SKECHERS Factory Outlet
08.2023 - Current
- Oversaw visual merchandising updates as needed based on seasonal changes or new product launches, adhering to brand guidelines and maximizing visual appeal.
- Ensured compliance with company policies as well as local, state, federal regulations within the retail space for both employees' adherence and business operations.
- Improved store efficiency through effective inventory management, reducing stock discrepancies and ensuring product availability.
- Contributed to the development of store marketing initiatives by collaborating with Store Manager on event planning, promotions, and advertising efforts.
- Handled employee scheduling efficiently to optimize workforce coverage during peak hours while adhering to budget constraints.
- Enhanced team productivity by efficiently delegating tasks, streamlining processes, and promoting a positive work environment.
- Maintained a clean and orderly store environment by enforcing strict cleaning schedules and standards for all associates.
- Conducted regular audits of cash registers and reconciled any discrepancies swiftly.
- Implemented loss prevention strategies to reduce shrinkage and protect store assets.
- Fostered strong relationships with suppliers and vendors, ensuring timely deliveries and maintaining an open line of communication for resolving any issues.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Head Food Runner
Chili's Restaurant
07.2022 - 08.2023
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
- Supported efforts to minimize waste by accurately communicating meal modifications to the kitchen staff, reducing unnecessary food loss.
- Managed high-stress situations effectively, prioritizing tasks during peak hours while maintaining exceptional quality standards.
- Monitored dining room inventory and replenished as necessary.
- Processed payments for orders and provided customers with change.
- Engaged in suggestive selling and other sales techniques.
Food Service Worker
Panda Express
03.2019 - 01.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA07.2024
Skills
- Store operations
- Task Delegation
- Policy Enforcement
- Employee Scheduling
- Store maintenance
- Merchandise planning
- Sales Analysis
- Promotional strategies
- Time Management
- Attention to Detail
- Customer Service Management
- Incident Reports
- Team Building and Leadership
- POS systems operations
Languages
Spanish
Professional Working
English
Full Professional
Timeline
1st Assistant Store Manager
SKECHERS Factory Outlet
08.2023 - Current
Head Food Runner
Chili's Restaurant
07.2022 - 08.2023
Food Service Worker
Panda Express
03.2019 - 01.2020
High School Diploma -
Penn Foster Career School
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