Retail Sales Associate
Marshall's Dept Store
11.2023 - 01.2024
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
- Managed cash register after end of shift to balance and record accurate transactions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and helped with product questions, selections, and purchases.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Maintained clean sales floor and straightened and faced merchandise.
- Developed strong rapport with customers and created positive impression of business.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
