Lilyana Leon
Iselin,NJ
Summary
Hardworking Sales Associate experienced in customer service and committed to driving high sales in both slow and busy shifts. Organized and exceptional individual polished in handling customers and replenishing stock. Listens to customers and uses product knowledge to solve customers needs. Flexible team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
3
3
years of professional experience
Work History
Sales Associate
Banana Republic
Edison, NJ
06.2021 - Current
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Processed credit card transactions quickly and securely.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized stockroom shelves according to size, color or style.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
Education
High School Diploma -
John F Kennedy Memorial High School
Iselin, NJ06-2021
Skills
- Inventory Tracking
- Inventory Control
- Upselling
- Customer Needs Assessment
- Payment Processing
- Product Sales
- Guest Relations
- Customer Service
- Listening Skills
Affiliations
- Editing
- Music
Timeline
Sales Associate
Banana Republic
06.2021 - Current
High School Diploma -
John F Kennedy Memorial High School
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