Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Lilyana Posey

Waterford,MI
Lilyana Posey

Summary

Dynamic and adaptable professional with a proven track record in project planning and relationship building, honed across roles at Dairy Queen and other establishments. Excelled in creating efficient, welcoming environments, leveraging skills in environmental awareness and customer service. Demonstrated a commitment to cleanliness, hygiene, and working under pressure, ensuring customer satisfaction and operational excellence.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

1
year of professional experience

Work History

Waitressing

Golf Course Assistant
04.2024 - 06.2024

Job overview

  • Supported efficient event planning efforts for tournaments, fundraisers, or other special events held at the facility.
  • Contributed to the efficient operation of pro shop by assisting with inventory management and merchandise display.
  • Assisted guests with rental equipment selection while ensuring proper fitting for an enjoyable experience on the course.
  • Maintained a safe playing environment by monitoring weather conditions and implementing appropriate safety measures when necessary.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.

Ice Cream Shop

Dairy Queen
10.2023 - 12.2023

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Cashiering

Culver's
07.2023 - 08.2023

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Observed health code regulations and internal policies for cleaning and sanitizing.

Education

Oakside Prep Academy
Waterford

High School Diploma
06-2025

University Overview

Skills

  • Environmental awareness
  • Heavy machinery operation
  • Project planning
  • Soil science
  • Relationship building
  • Working under pressure
  • Greeting customers
  • Dependable and responsible
  • Speed and efficiency
  • Cleanliness and hygiene

Interests

  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Music
  • Drawing and Painting
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail

Timeline

Golf Course Assistant
Waitressing
04.2024 - 06.2024
Dairy Queen
Ice Cream Shop
10.2023 - 12.2023
Culver's
Cashiering
07.2023 - 08.2023
Oakside Prep Academy
High School Diploma

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Lilyana Posey