Lilyana Ziemak
Waynesboro,VA
Summary
Compassionate Patient Care Technician diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Former Member Representative, who takes the time to talk through an issue and use problem solving skills to get to the root. Experience with cash handling, cash ordering, maintaining records, and audits.
Overview
3
3
years of professional experience
Work History
Certified Technician
Take 5 Oil Change
Waynesboro, Virginia
01.2025 - Current
- Kept detailed records of all maintenance activities performed on vehicles.
- Provided technical support to customers via telephone or in-person visits.
- Researched technical service bulletins to find solutions to repair issues.
- Diagnosed complex mechanical issues using specialized diagnostic equipment.
- Repaired vehicle components according to manufacturer specifications.
- Analyzed customer complaints and identified root cause of problems.
- Used power and hand tools to assemble and align component parts.
- Used register system to ring up customer purchases, process payments, and issue receipts.
- Verified that all documentation was complete prior to returning the vehicle to the customer.
- Performed oil changes on vehicles according to manufacturer specifications and customer requirements.
Patient Care Technician
Commonwealth Center for Children and Adolescents
Staunton, Virginia
09.2024 - 01.2025
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Ensured that all medical equipment was properly maintained and sterilized.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Explained treatment procedures to patients and their families.
- Provided emotional support for patients and families during difficult times.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Helped create a safe environment by following infection control policies.
- Instructed new employees on proper techniques of performing daily tasks.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Assisted with patient admissions, discharges and transfers.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Member Service Representative
Dupont Community Credit Union
Waynesboro, VA
01.2022 - 09.2024
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Processed account maintenance requests.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Provided guidance to members on how best to use products or services offered by the organization.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Researched complex issues related to accounts or services provided by the organization.
- Followed up with customers after their interaction with the organization's services.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Participated in team meetings to discuss customer service strategies and goals.
- Answered member questions about products and services.
- Processed cash and check deposits every day.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Enhanced member relationships by providing excellent service during each interaction.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Audited customer account information to identify issues and develop solutions.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered incoming calls regarding membership benefits and services.
- Assisted colleagues with tasks as needed during peak times of activity.
- Ensured compliance with applicable laws and regulations related to banking operations.
- Responded promptly to emails from members seeking assistance.
- Verified identity information on new accounts using established procedures.
Education
High School Diploma -
Penn Foster
Waynesboro, VASkills
- Vital signs monitoring
- Sterilization techniques
- Restocking supplies
- Bed preparation
- Patient hygiene management
- Healthy meal preparation
- Basic nursing care
- Healthcare expertise
- Problem solving
- Teamwork
- Good attitude in a fast paced environment
- Cash handling
- Banking experience
- Banking operations support
- Member account management
- Sales strategy
- Refunds processing
- Resourcefulness
- Recordkeeping strengths
- Conflict Resolution
- Emotional Intelligence
- Customer service
- Record keeping
- Attention to detail
- Equipment maintenance
- Safety compliance
- Time management
- Maintenance and repairs
- Mechanical tools
- Oil change procedures
- Diesel engine maintenance
Timeline
Certified Technician
Take 5 Oil Change
01.2025 - Current
Patient Care Technician
Commonwealth Center for Children and Adolescents
09.2024 - 01.2025
Member Service Representative
Dupont Community Credit Union
01.2022 - 09.2024
High School Diploma -
Penn Foster