Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lilyann Francis

Timnath,CO

Summary

Dedicated and resourceful professional with extensive experience in childcare and customer service, seeking to transition into an administrative assistant role. Adept at multitasking, administrative support, and providing excellent customer experiences. Strong communication and organizational skills. Seeking to use experience in education and customer service to excel as a Front Desk Administrative Assistant.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Teacher

Primrose Schools
Greenwood Village, CO
04.2019 - Current
  • Manage and teach a classroom of 20+ children, ensuring their safety and well-being, while fostering a positive learning environment.
  • Communicate clearly with parents and staff about children's progress, behavior, and any emergency situations, while maintaining a calm and professional demeanor at all times.
  • Handle minor accidents, medical issues, and behavioral crises, often taking quick and decisive action to ensure children’s safety.
  • Use problem-solving skills to address classroom challenges, balancing the needs of individual children with the dynamics of the group.
  • Implementing Colorado State Early Childhood Curriculum

Customer Service Associate

Walgreens
Centennial, CO
11.2019 - 08.2021
  • Provided customer service in a high-volume retail environment, handling inquiries, resolving conflicts, and addressing emergency situations calmly and efficiently.
  • Managed multiple tasks, such as ringing up purchases, restocking shelves, and maintaining store organization, while ensuring customer satisfaction.
  • Demonstrated strong communication skills when addressing customer complaints or concerns, and worked to find immediate solutions.
  • Assisted in handling store emergencies (e.g., medical incidents, security issues) while following company procedures and ensuring staff safety.
  • Trained new employees on customer service practices, cash register operations, and safety protocols.

Education

High School Diploma -

Arapahoe High School
2201 East Dry Creek Road
05-2021

Skills

  • Effective Communication: Skilled at delivering clear, concise instructions and maintaining calm, supportive conversations during stressful situations
  • Multitasking & Time Management: Able to juggle multiple tasks simultaneously, including managing groups of children and prioritizing customer needs in a fast-paced environment
  • Problem-Solving & Crisis Management: Experienced in handling emergencies and challenging situations, ensuring the safety and well-being of others in high-pressure scenarios
  • Teamwork & Collaboration: Collaborative team player, working effectively with colleagues, families, and external organizations to achieve goals
  • Attention to Detail: Ability to document and track key information accurately and quickly, ensuring clear records are maintained
  • Empathy & Emotional Support: Providing emotional support and care in difficult moments, fostering trust and cooperation from individuals in crisis

Certification

  • CPR Updated January 2025
  • ECT 1 since August 2023

Timeline

Customer Service Associate

Walgreens
11.2019 - 08.2021

Teacher

Primrose Schools
04.2019 - Current

High School Diploma -

Arapahoe High School

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