Lilyann Locke
Woodland Hills,CA
Summary
Highly organized individual with excellent people and time-management skills with over a year of restaurant experience, and over 2 years of client-facing service and support. Able to handle multiple tasks simultaneously, as well as meet customer expectations in a fast-paced environment. Thrives in a team-oriented settings, collaborating effectively with other employees and management to ensure seamless operations. Resolves conflicts and handles challenging situations in professional and diplomatic manner. Highly adaptable to changing circumstances, ensuring optimal service even during rush hours. Strong skill set in food safety and sanitation practices as well as high attention to detail, ensuring proper hygiene and optimal presentation is consistently met.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Representative (Production)
Backup Boutique
02.2021 - Current
- Delivered up to $30k of product per delivery to studios and production houses
- Coordinated with production assistants, line producers, and production coordinators
- Ensured client expectations were met on time and product performed as expected
- Listened to customer needs and desires to identify and recommend optimal products
- Built customer loyalty and retention by delivering excellent shopping experiences
- Used customer insights to develop innovative sales strategies to increase sales
Hostess
King's Fish House
08.2022 - 09.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Answered customer questions about hours, seating, and menu information
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
Executive Assistant
Western Technology Alliance
04.2022 - 01.2023
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Screened calls and emails and responded accordingly to support executive correspondence
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Used advanced software to prepare documents, reports, and presentations
- Took notes and dictation at meetings
Education
Bachelor of Arts - Film And Video Production
Moorpark College
Moorpark, CA05.2026
Skills
- Hospitality
- Conflict Resolution
- Quick problem-solving strengths
- High-Volume Dining
- Customer service
- Sales Expertise
- Ensuring optimal client experience
- Multi-tasking
- Attention to detail
- Adaptability
Certification
Food Handler Certificate of Completion License - 8/05/22-8/05/25
Timeline
Hostess
King's Fish House
08.2022 - 09.2023
Executive Assistant
Western Technology Alliance
04.2022 - 01.2023
Sales Representative (Production)
Backup Boutique
02.2021 - Current
Bachelor of Arts - Film And Video Production
Moorpark College
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